Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

[JP93]

Hi @GlennD ,

                            We have a user in our environment experiencing this issue, however she has a Macbook. Can you list the steps on how updating the SSL can be done on a Mac?

Thanks 

[GlennD]

Hi @JP93, welcome to the community.

Great question, I will add this to the Solution post.

On Mac the certificates are stored in files:

- /Library/Application Support/LogMeIn/CA.pem

- /Library/Application Support/LogMeIn/server_ex.pem

First these files have to be deleted: 

- sudo rm /Library/Application Support/LogMeIn/CA.pem

- sudo rm /Library/Application Support/LogMeIn/server_ex.pem

Then restart the daemon: 

- sudo launchctl stop com.logmein.logmeinserver 

[Hemantrathore02]

Hi Glean,

I'm happy to report that the solution you provided is working perfectly fine. However, I was wondering why this issue is happening throughout the whole company. Is there a way to apply the solution to all computers at once? Also, is it mandatory to apply the fix? While the issue is manageable for one or two systems, it could become a major problem if it affects all of the company's host computers.

Thanks.

[GlennD]

Hi @Hemantrathore02, to date this issue was only being reported for minority of individual systems, this is why we have not released a new client build requiring everyone to update their clients.  

[Hemantrathore02]

Hi Team,

Now can we get the information to fix to all?

Thanks.

[dlorite]

Hi @GlennD 

What you say is not true, our company has 606 computers with logmein as of today and it is failing in all of them.

You should give us a solution that does not consist of repairing computer by computer. This is creating a lot of inconvenience for us.

Thank you

[GlennD]

Hi @dlorite, welcome to the community.

To my knowledge you are the first customer to report this issue affecting a large number of PCs. You can use the Remote Execution feature to run the commands in the Accepted Solution on the affected PCs instead of one at a time.