ContributionsMost RecentMost LikesSolutionsRe: New problem with severe lag I would recommend contacting our support first about canceling your account and porting your numbers Re: New problem with severe lag Hi Marc-Andre, do you have a support ticket number I can reference? Re: Unable to transfer files in new desktop version 1.11.2.116 Hi SupportMW, I see this ticket is still being worked on, unfortunately, I do not have an ETA for when the fix will be released. Re: CC Closed Captions on Cloud Recordings Hi klmonline, Closed Captioning is currently in testing for live webinars held with the GoTo App, I do not have an ETA for when this kind of Closed Captioning will be available for recordings. Register Your Phone Numbers for SMS Compliance before cut off date of December 1st 2024 Carriers began blocking unregistered outbound SMS on October 1, 2024, and 100% of unregistered outbound SMS will be blocked by December 1, 2024 due to a government-mandated regulation to prevent spam. If you have not yet registered we have a recorded webinar available that you can watch to learn about the new requirement HERE Forlocalphone numbers:Register your local phone number to enable texting Fortoll-freephone numbers:Verify your toll-free phone number to enable texting Important:Learn whatineligible use cases are when registering and verifying your toll-free and local phone number SMS campaigns. Re: SMS compliance registration declined cdivyak I see our support team have been working with you since I escalated your issue. I hope you will be able to complete the registration process successfully now. Re: Direct link to GoTo Webinar ROOM (without registration) Hi Petasek, welcome to the community. It is not possible to bypass attendee registration for GoTo Webinar, every attendee joins using a unique join link that is emailed to them. There are integrations and an API available that can be used to connect to 3rd party platforms for registration, but as you have already registered them you could use Bulk Registration feature to upload their details. You will want to let the attendees know that you are registering them for the session so that they do not treat the email with their unique join link as SPAM. Bulk Registration should only be used with attendees that have consented to being registered. Re: Billing Portal Hi Kport, I apologize for the frustration. I have reached out to the support team and escalated your ticket. Re: SMS compliance registration declined Hi cdivyak, welcome to the community. I am checking with our team to see if they can identify what the issue is. Re: Help to Cancel Hamachi Subscription Gregory_Wong16 I see Support emailed you yesterday, please reply to them with the requested information to complete the cancelation.