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GlennD
GoTo Manager
Joined 9 years ago
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Re: New extension contact directory empty
Hi herrek, You may need to override the phone directory: Override directory on a phone Sign in to GoTo Admin. From Devices, select the desired phone. From Settings > General > Corporate directory, disable Use system default and then use the drop-down menu to select the right corporate directory. Select Save and then resync the device to apply the changes.8Views0likes0CommentsRe: Unable to bulk delete devices in GTA V5
Hi Iloski, welcome to the community. Thank you for the feedback. Unfortunately, as GoToAssist RS is a legacy product there are no plans to add any additional features or major updates. However, many of the feature requests that we received for GoToAssist are now being built into our LogMeIn Resolve product.Re: Get licensing/subscription data for Rescue by LogMeIn
Hi nyreen. Unfortunately, if a function you need is not listed in the API documentation it is not supported currently. There are two Login Reports which provides a number of details about your users: https://support.logmein.com/rescue/help/login-report-summary-rescue-ac-c-resc-reports-login-summary?highlight=report https://support.logmein.com/rescue/help/login-report-summary-rescue-ac-c-resc-reports-login-summary?highlight=report16Views0likes0CommentsRe: The webinar videos for November 5th and 6th are not saved!!!
For updates on your support ticket #21976132 please reply to the last email that the support agent sent you, or use the My Cases feature on our Support page https://support.goto.com/webinar/help/check-your-case-status?highlight=case44Views0likes0CommentsRe: The webinar videos for November 5th and 6th are not saved!!!
Hi Kriss1 Your multiple messages set off our community platforms moderation feature. Your comments were not deleted, they are quarantined and unpublished. For updates on your support ticket #21976132 please reply to the last email that the support agent sent you, or use the My Cases feature on our Support page https://support.goto.com/webinar/help/check-your-case-status?highlight=case The issues you are experiencing with Cloud Recording appear localized and are not being reported by other customers. Based on the screenshot of the error you received the other day, and some of the details that you have shared I do not think that you have a stable connection to our Cloud Recording servers. I recommend that you switch your GoToWebinar settings to local recording for now.17Views0likes2Comments