GlennD
GoTo Manager
Joined 9 years ago
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Re: Mac issues
NKU_IT You may be able to locate some log files, but you'll need an active session running so on one of your Mac Clients: join a session download the software for Remote Control open the zip file in your Downloads folder open the Resolve app that was unzipped and give it permission to run when prompted Once you are in an active session: "/private/var/tmp/GoTo Resolve Applet - XXXX/" "private" is a hidden folder by default, you may have to set macOS to show hidden folders (toggle visibility in Finder with "Command + Shift + . (Dot)" ). The XXXX is a random sequence of numbers and letters, please search for the latest folder by date and time. The log files are in the following subfolders and have the ".log" extension: "/appdata" → Applet process logs "/Logs" → File Manager, VoIP, media logs If there are any crash-dump files, they're located under the "...GoTo Resolve Applet - XXXX/appdata/*CrashReportDB" folders Be sure to copy the log files while the session is still ongoing, as in normal cases all the applet files are automatically deleted after the session is over "/private/var/tmp/GoTo Resolve Install.log" Installer log files7Views0likes0CommentsRe: SMS Compliance taking over 30 days
Hi Jay-DFX, welcome to the community. They typically review the registration and get back to us between 5-10 days. As I did not see any 10DLC support tickets for your account I have created one for you. Our support can check on the status of your registration and update you.10Views0likes0CommentsRe: Delete past webinars from the history
There is finite amount of development time and resources available, so development work has to be prioritized. The good news is that with the move from Classic GoTo Webinar to the new GoTo App we are adding improvements. Our GoTo Insiders program is a great way to get an early look at these improvements and share feedback before they are made available to everyone.3Views0likes0Comments