GlennD
GoTo Manager
Joined 9 years ago
20+ years in customer support and communities
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Re: Need a landline for a Grasshopper number?
That is correct, and if you are using Grasshopper on a computer with our desktop app, it just needs a stable internet connection. So you could get rid of your landline and just use the desktop app and your mobile phones (which do need an active number).7Views0likes0CommentsRe: Need a landline for a Grasshopper number?
Hi Virginie, Grasshopper numbers are considered virtual numbers, when someone dials it the call is routed to your existing personal phone number which is kept private. There is an option to transfer your existing number to Grasshopprt as well.7Views0likes0CommentsRe: Tips & Suggestions
Hi ekmastin, welcome to the community. Some initial thoughts: Adjust the ring time to between 30-50 seconds so the voicemails are not let on the personal phone This should be possible already on mobile, it is coming to the desktop app in a future update Enabling Wifi Calling should show the Grasshopper logo along with the Caller's number8Views0likes0CommentsRe: Cancelled Registrations That Shouldn't Be
Hi NSooEN, welcome to the community. In order to look into this we would need some recent webinar examples along with the email addresses for the registrants that reported the issue. If you can gather that information and call our toll-free support, one of our representatives can open a case and we can check what our log files show.13Views0likes0CommentsRe: Mac OS client always freezes while logging in during Duo authentication step
Hi stobias, welcome to the community. So when you reset your credentials you went through the process of setting up MFA again with Duo? If you try to log into your account on Logmein.com does Duo prompt you?4Views0likes0Comments