GlennD
GoTo Manager
Joined 9 years ago
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Re: Recording won't play but says . . .
From reviewing your meeting history more closely I see that your meetings are scheduled as PSTN only, and not hybrid which allows PSTN and/or computer audio. I ran a few more test meetings and the one that was PSTN only like yours did not capture any audio, so I am reporting this to our developers. In the mean time what you can do is change your meetings to hybrid where both computer audio and PSTN are supported. Your attendees can still dial in without entering an audio PIN the same way they have been doing.5Views0likes1CommentRe: Apple not letting me download rescue
Hi laurenm2000, welcome to the community. The first time controlling a Mac you do need to grant permissions in the Security and Privacy settings, this support article details how: Remote control a Mac computer. In regard to the initial error message you may need to do the following: Check Security and Privacy Settings Launch “System Preferences” from the Apple menu. Navigate to “Security & Privacy.” In the “General” tab, ensure that the “App Store and identified developers” option is selected. If necessary, click the lock icon to make changes and authenticate. Allow apps from the App Store and identified developers to be installed.3Views0likes0CommentsRe: Cannot get webinars from before February 2025 to appear
Hi LouiseB, welcome to the community. From an initial review of your account I see that it was created in October 2024, so that is the earliest your could have held any webinars. Each webinar Organizer account has their own webinar history, but the Admin of your account can view Admin Analytics across all of the Organizers on the account for a complete picture.3Views0likes0CommentsRe: Bug Report: GoTo Desktop App Stealing Focus Randomly
Hi wootowl, welcome to the community. Thank you for reporting this issue. We would like to review the GoTo Connect log files from your computer, please: Open the GoTo App Click on Help > Troubleshooting > Open log folder Select all of the files can zip/compress them Email the zip file to GoToService at logmein dot com If possible, please include in the email any of the most recent dates and times you can recall the issue happening, or wait until it happens again before you gather the log files. Thank you6Views0likes0CommentsRe: How to add a virtual background
Hi Govin96, welcome to the community. GoTo Webinar Classic (which you are using) does not have this feature built-in, but it can be achieved using a 3rd party application like ChromaCam. Our newer GoTo App experience does have this capability, and you can switch your account temporarily to the GoTo App to try out the new experience.7Views0likes0CommentsRe: Recording won't play but says . . .
Hi TeresaT, welcome to the community. The message about screen and webcam sharing is just to inform anyone playing the recording, so they are not confused when nothing is displayed. The the recorded audio from the meeting session should still playback, and did when I just tested it with an instant meeting.26Views0likes3Comments