GlennD
GoTo Manager
Joined 9 years ago
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Re: GTAE V4 and V5 down for new sessions and Unattended support
Hi, we're aware that the unattended computers list is still requiring a manual refresh to populate at times, but there should not be any other issues with connecting and holding a support session. If you are experiencing other issues please provide more details.Re: On October 2, webinars did not work on two different accounts. Video and sound were lost. WHY???
Hi Kriss1, the service disruption we are currently still working to fully resolve started on October 5th or 6th (depending on your time zone), and is unrelated to the issues you experienced on October 2nd. If you click on my profile or Kate's you can send us private message with the webinar IDs for those webinars and we will open a support ticket for you for the October 2nd webinars.30Views0likes5CommentsRe: GTAE V4 and V5 down for new sessions and Unattended support
Hi Kaz111, I apologize for the frustration. The issue is complicated and we have everyone working on it. We have rerouted what traffic we can and are seeing improvements, I was just able to start a GTARS v4 session and connect to a computer so you may want to try again now.Re: Deletion of my account
Hi ripz, if your account is already cancelled and you want all of the information deleted you need to use our Individual Rights Management (IRM) Portal. Provide the requested information and once we confirm it is accurate the all of the account information will be deleted. No call is required.15Views0likes0Comments