GlennD
GoTo Manager
Joined 9 years ago
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Re: No download when trying to install Resolve
Well the links are opening a page with the installer download for me and there are no service issues currently reported, so it seems like an localized issue right now. If you can open the link on a different computer that is on the same network it will tell us if the issue is specific to this Windows Server or not.5Views0likes0CommentsRe: Renew Hamachi Network
Hi digitaltwoway, the first thing to do is make sure your billing information is up to date: Sign in to GoTo Admin. Select Billing, and then choose the Payment method tab. To edit your payment method, select Edit. Modify the information as needed and save your changes. Add or modify your billing information and payment method as needed. Once that is done: From Billing, select Subscriptions. Select a subscription to manage its details and/or choose available add-ons and upgrades. If prompted, enable Monthly or Annual billing and then select Add to cart. Select Checkout. If prompted, enter payment details. Review the order details and select Buy now.8Views0likes0CommentsRe: Sporadic freezing for a few seconds
Hi dds_user, welcome to the community. Thank you for the detailed report. It certainly sounds like a connection issue, possibly related to the port that our software is using to connect to our servers so we will need to review the log files from your computer. Please follow the steps in this support article to gather the log files from your host and client computers: Send GoToMyPC log files from your Windows or Mac host computer Once you have the log zip files please email them to gotoservice at logmein dot com and we will review them.6Views0likes0Comments