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Why does GoTo not support Yealink T7 and T8 series yet
I was talking with my contact at Yealink and I asked them what other phone vendors currently support the new Yealink T7 and T8 series phones. Here is the reply I got: "Also, regarding other VOIP vendors that actively have these model phones supported, please see below: Alianza/ Skyswitch/ vodia/metaswitch/3CX/Epygi/netsapiens/Yeastar" Why is GoTo saying by the end of Q1 it will be supported. What is taking so long and why do so many other vendors have these models supported already?M_Adams9 days agoFrequent Contributor20Views0likes1CommentNew extension contact directory empty
I just setup a new extension 3 days ago and assigned a phone to it. The phone can make and receive calls, but the contact directory on the phone is empty. It should display our company directory. Has anyone had this problem? How can I fix it?herrek9 days agoNew Member26Views0likes1Commentpop out dialer behaving strange
when im using the pop out dialer and the phone rings and someone else picks it up, the dailer drop down menu opens up... it never used to do this. also, when i am on the phone and a call comes in and someone else picks it up, it does the same thing. an additional thing that happens is when im on the phone and an incoming call comes in, it makes my volume drop on the current call im on. it also drops the volume of the current call once the phone call is picked up by a coworker. it never used to do this. im not sure what i can do to stop this as it is very distracting and im missing parts of sentences from my customers when on the phone with them when the volume drops. we are very busy so this drop down pops up hundreds of times a day after a call answered and audio is dropping out every time a call comes in and and is answered by coworker. if the is a setting or solution to this, please advise. i also hold out on installing updates as there is always something new to deal with.bchilcoat14 days agoNew Contributor103Views0likes8CommentsHigh inbound call volume notice
I thought I'd share something that I've been doing, partly since it may be helpful to others, and partly because maybe there's a better way to do it. I was looking recreate the automated "we are experiencing higher than normal call volume"-type announcement, but without having to edit every dial plan whenever we needed it. What I came up with is a separate schedule node for that purpose. Normally, the schedule associated with it is "closed", and so the call flow continues normally. If the schedule is "open", the call flow passes through an audio node that plays the announcement, and then rejoins the normal flow. In instances where we're getting busy, I just override that schedule to "open", and all the dial plans using that schedule will temporarily play the audio. When it calms down, I reset the override. No need to edit every dial plan. If our call volume was predictable, I could of course set the schedule to always play it between noon and 4pm, or whatever the busy time was. Does anyone else handle this differently? There didn't seem to be a built-in way to do it, but maybe I just missed it.philip214 days agoNew Member15Views1like0CommentsSupport Page No Longer Has Text Phone Guides
You removed the text Phone Guides page completely from the support website. Why? That was a useful resource. I don't want to have to watch a video to get the information I need when I am looking for the PIN GoTo sets for DECT cordless and conference phones. First, you made it much more difficult to find, then you removed it all together. That was a useful resource for partners and admins. Please restore it.Blake_Eckert15 days agoActive Contributor43Views1like4CommentsSMS Detail Reporting Capabilities
My compliance department is requesting capabilities to download a report of the detail conversations in SMS on a quarterly basis. The only reporting capabilities show the date/name of user/phone number but do not actually show the text message details. This would be helpful when doing the quarterly review instead of spot checking. Anyone else find this inability frustrating from a compliance side?rappen182120 days agoNew Contributor27Views0likes3CommentsPhones shutting off
In the old portal, licenses were assigned to the device. We could easily change the assigned uer, or extension, something we do everyday, quickly and with out service disrruption to the device. In the new PBX, licenses are assigned to the user. Every time I am asked to change the user, the phone shuts off. I am having to aks our customers to unplug then plug back in the phone. This is terrible. If someone can explain the process that will allow us to change user, extensions, or primary and secondary, whatever that is, so the phone does not shut off, We would greatly appreciate it.g21746920 days agoActive Contributor36Views0likes1CommentOutbound Caller ID probems
We have had our GoToConnect telephone number for about 6 months. Our caller ID always said our business name, Probate & More. Recently, several clients have indicated that our caller ID displays "Oswald Martinez" when we call. I checked, and sure enough, that is what it says, even though our caller ID in the portal says our business name. I have called support multiple times to no avail. They say it is "our problem" that they have no control over the ID that comes across a cell phone (only land lines). This makes no sense since 90% of today's phones are cell phones. I am at a loss. I have had to BLOCK our called ID, which blocks the Oswald Martinez, but of course, now people we call do not know who is calling, and it is bad for our business. I am ready to look for another provider. I have used Gotoconnect for other companies for years and never had this problem.SolvedSMCCARTHY21 days agoNew Contributor66Views0likes2CommentsBring back the ACD Agent queue drill down feature in Supervisor dashboard
This was a feature that worked up until about middle of November 2025 and was super handy. Inside the Supervisor Dashboard, under the call queues you used to have the ability to click on the agents logged in and view who was waiting for a call, who was on a call and the details of the call id, etc. It was very handy to be able to view just the agents in that particular queue from that screen. Unfortunately, you now need to go to the 'Overview' tab and scroll down to view agents details, ID, hold time, talk time, or log agents in here. Doing it this way means all my queue's agents are listed together - rather than separated by their respective queue memberships. This makes it harder to discern which agents belong to which queue.Solveddarinl23 days agoNew Contributor52Views0likes2Comments
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