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How to Make All Softphone Instances Ring Simultaneously (Same Extension, Multiple Tabs)?
Hello community, I am creating a softphone using the GoTo Connect API that will be embedded in a helpdesk platform. In this environment, it’s common for agents to have multiple tabs open, which means the softphone will be loaded several times for the same user/extension (e.g., 1090). Ideally, I would like an incoming call to ring in all softphone instances for the user. Current behavior and what I’ve tried: Each softphone instance creates its own notification channel (socket), device, and device extension (all for the same extension 1090). Only the last registered device receives the "incoming" event. All other tabs/softphones only receive "call-state" updates, not "incoming". Sharing the same notification channel across all instances: Only the last connected instance stays connected. As soon as a new one connects, the previous one is disconnected. My goal is for all tabs (softphone instance) to ring simultaneously for incoming calls on that extension. So, is it possible (using the GoTo Connect API) to have all softphone instances for the same extension ring at the same time? Thank you in advance!Solvedsamuelpares11 hours agoActive Contributor34Views0likes4CommentsNeed to See Both Original Caller and Forwarding Number in Call forwarding
When customers dial Phone Number A, I forward the call to an external number B using the Dial Plan Editor. Number B is tied to my AI Voice Bot via SIP trunking. However, depending on how I configure the call forwarding, either the customer's number or Phone Number A shows up as the caller on the SIP INVITE received by my bot — but not both. My requirement is for the bot to have visibility into both the original caller (customer) and the original number dialed (Phone Number A). Is there a way to include both pieces of information in the SIP headers (e.g., From, To, Diversion, or custom headers)? Any guidance on how to achieve this with GoTo Connect would be greatly appreciated.dpkt10 days agoNew Member47Views0likes1CommentMetrics / Reporting
Hi there, Our company is new to Go To and I am wanting to setup and run reporting on my schedulers who take inbound and outbound calls to schedule inspections. I have gone in and used the analytical section to run weekly reports but what I struggle with is an efficient way to separate out the number of calls my two schedulers didn't handle. For example, they went through the auto-attendant and didn't speak with anyone because my schedulers were on the phone or it was after hours, etc. Does anyone have any tips or tricks to find "missed" calls through the internal and external numbers instead of by my users? I run the report for the week prior and it will say total inbound and total outbound calls and my schedulers only show the # they handled but I want to know how the other calls ended up as far as the disposition. We also run outbound call campaigns to new agents and to agents who used us for the first time on an inspection the week prior and I'm trying to find out if there is a report I can run to understand my metrics for our campaigns. Any help, tips, advice, would be greatly appreciated. Thank you, ErinSolvedErinW202510 days agoNew Member44Views0likes2CommentsUpdate to Yealink phone to display DND status of another extension?
Hello, I wanted to follow-up on this forum and see if there is a firmware version available on the Yealink phones to allow BLF keys to indicate if another extension has "DND" enabled or if this is still in the works? We have had several of our clients ask about this feature the past couple years and I wanted to see if this feature is still being pursued for Yealink phones? Thank you!EvanW9216 days agoActive Contributor152Views4likes8CommentsNeed to access my calls coming to laptop remotely
Hello All, I know this is a basic question. But need your help to understand on how to setup the system for the below usecase. Primary Purpose - I have a work laptop where i cannot carry my laptop where ever i go. So, i want to attend the calls (say microsoft teams, skype, zoom calls coming to the laptop) remotely. And also, i should be able to call anyone in the teams and should be able to talk remotely even when my laptop is not there with me. In simple terms, i should be able to take the calls and call the teams/skype from remotely (I have remote access to my laptop). I hope i have explained clearly. Please let me know how to sovle this by setting up Polycome VVX 250 VOIP phone and Goto connect.36Views0likes1CommentBackup/Overflow Queue
I found this old feature request and I am looking to accomplish the same task. That is having an additional queue that an agent would be able to join and receive calls only if all other agents in our primary queue are busy and there is an agent available in this backup queue. Is this something that has already been added since this post or can it be achieved through other means? I'm still learning the lingo for the software, so any direction would be appreciated. Here is the URL to the other post made 3 years ago. Priority Queues/Weighted queues | GoTo Community Thanks, SimonSolvedSimonG-MVD25 days agoNew Member44Views0likes2CommentsGoToConnect Verified SMS/Voice Capabiites
The GoToConnect platform is lagging behind many other platforms in terms of implementation of technologies like: Verified Calls or Verified SMS. This technology is obviously building on the capabilities of the Stir-Shaken Protocol for messaging/voice verification. GoTo Connect's partner Bandwidth supports much of these capabilities already as indicated here. Does anyone know if GoTo Connect will be expanding capabilities to support this sort of technology in the near future?brandonbell25 days agoNew Member1.4KViews0likes4CommentsMissed Call Report confusion
I've been exploring the reporting out of the admin center, and I've run into a confusing point: If I filter all calls to show only Missed Calls for a given time period, the report shows me both inbound and outbound calls. How is an outbound call considered missed?joshtlmt31 days agoNew Member48Views0likes2Comments
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