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AXIS Video Intercom.
We have a client who bought a AXIS intercom system. One of the features is it has SIP support and integrates with VOIP phone systems. Is this something GoTo Connect supports? Or is it something that is set up on the phone level? I've never been asked something like this before. https://www.axis.com/dam/public/11/dd/a6/datasheet-axis-i8016-lve-network-video-intercom-en-US-485047.pdf That the PDF to the system they installed. I really appreciate anyone's help.
Any Update on Ringtone Options in the GoTo Connect Mobile App?
Is there any update on adding ringtone options to the GoTo Connect mobile app? This has been a long-standing request, and it's something that would seriously improve the user experience. We're not asking for custom tones... just a few built-in alternatives to the default. The current ringtone is jarring. After hearing it every day for years, it honestly makes you want to pull your hair out. We've had the same feedback from clients we support and onboarded with GoTo Connect. We're a long-time GoTo partner and have deployed the platform across multiple businesses. This one issue keeps coming up from our clients, and we're running out of ways to explain why it hasn't been addressed. Can you confirm if this feature is on your roadmap? If so, when can we expect it to be available? If not, why hasn't it been prioritized? What would it take to escalate this to your development team? Appreciate any clarity you can share and hope to see the various ringtone option settings in the new GoTo Connect mobile app build.
Call Reporting Ideas
Need ability to have automatic notifications by email of Abandoned Calls, Missed Calls, etc. Need option to set a schedule of frequency how we want to be notified: End of day, Every hour, specific time, Every 30 minutes, etc. Like to monitor a Call Report template and have the screen automatically refresh every minute or a desire set time so we can see real time reporting of Abandoned Calls, Missed Calls, or any Template selected. There are many reasons for these suggestions. Employees may be ignoring calls. Higher than normal call volume alerting us to add staff to call queue. Phone system could be down or not ringing. Caller waiting too long on hold in call queue or call park.
Calls going silent
Dears, one of our clients is facing problems with the Go To app during calls. After a random amount of time, the calls go silent and the user has to hang up. I have already contacted support, who did not notice anything unusual in the logs, and I have also checked the firewall, topics like UDP connection limits, etc. Can you help me? On this case, the call went silent at this time 15:16.
Update to Yealink phone to display DND status of another extension?
Hello, I wanted to follow-up on this forum and see if there is a firmware version available on the Yealink phones to allow BLF keys to indicate if another extension has "DND" enabled or if this is still in the works? We have had several of our clients ask about this feature the past couple years and I wanted to see if this feature is still being pursued for Yealink phones? Thank you!
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