Effortlessly manage conversations across channels, assign messages, and collaborate with your team — all from one intuitive hub. Built for speed, organization, and customer satisfaction, the Inbox adapts to the way you work.
Discover the flexible inbox solution you’ve been waiting for.
Effortlessly manage conversations across channels, assign messages, and collaborate with your team — all from one intuitive hub. Built for speed, organization, and customer satisfaction, the Inbox adapts to the way you work.
Now with powerful new features launching June 3rd:
- Streamlined setup: Configure inboxes and settings in one place with our new centralized Inbox tab in the admin portal.
- Smarter contact management: Create and manage contacts directly in admin — or sync with your CRM to automatically tie conversations to the right contact.
- Automated support, your way: Build custom workflows with our Chat Assistant, now enhanced with triage capabilities to route conversations to the right inbox.
- Collaborate with ease: View teammates’ conversations, reassign messages, and move conversations across inboxes with new flexible tools.
- Work faster with a fresh UI: Enjoy a sleek, high-performance interface, complete with improved filtering and the ability to mark messages as unread.
- Engage proactively: All users can now initiate outbound messages directly from the inbox.
- Measure what matters: Track customer satisfaction with built-in surveys and gain insights from resolved conversation reports.
It’s everything you need to deliver seamless support and elevate your customer experience.
Updated 8 months ago
Version 1.0