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bluetba's avatar
bluetba
Active Contributor
3 months ago
Solved

GoTo Connect - Chrome Extension

Hi, I'm in the UK and I noticed a message in Google Chrome telling me that the Goto Connect Extension "This extension may soon no longer be supported - Remove or replace it with similar extensions from the Chrome Web Store".

This is the same for all of our users, although a few have had it automatically removed, I can't even find it in the Chrome Store anymore, what has happened? will it be sorted?

I contacted support and they just told me to post in the Ideas section!!

  • GlennD's avatar
    GlennD
    3 months ago

    Hi bluetba, welcome to the community.

    Due to recent changes in Chrome the GoTo Connect extension has been removed from their web store. We are investigating options to work with/around these changes so the extension can be restored. If you have the GoTo Connect Desktop App or Web App installed they have the screen pop feature for incoming calls.

21 Replies

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  • Former Member's avatar
    Former Member
    2 months ago

    One of my largest and a long time GoTo Connect call center customer is ready to look for another phone service. They have built their work flow around the Chrome browser, GoTo for Chrome and several other Chrome extensions. They cannot just switch to Edge. It's been weeks now and their patience is wearing thin.

  • AmyEGates's avatar
    AmyEGates
    New Member
    2 months ago

    Just FYI - their is an exension in EDGE that works, I prefer Chrome myself, but at least it is a work around. 

  • MikeB1976's avatar
    MikeB1976
    Visitor
    2 months ago

    People can use click to dial from the edge browser right now.  This is good while they figure Chrome out.  It’s working for us. 

  • Livelyone's avatar
    Livelyone
    New Member
    2 months ago

    Good morning!! Our outbound calling productivity has been reduced since my team has had to manually type numbers. I don't understand why this is not a priority to resolve. Ya'll are too big of a company to allow this to go on. We will not be able to continue to use you if we cannot get this resolved. Also please update your IT team when calling is as they can't seem to give a timeline or even advise if it will be resolved. 

  • MikeB1976's avatar
    MikeB1976
    Visitor
    2 months ago

    Hi Amy

     

    whats the name of the extension?

     

    thank you so much. 

    Mike

  • AmyEGates's avatar
    AmyEGates
    New Member
    2 months ago

    I switched to Edge, because it has an extension that works!  But I prefer chrome.  In the mean time it's a workaround!  

  • MikeB1976's avatar
    MikeB1976
    Visitor
    2 months ago

    Hello Glen,

     

    now that everyone has lost the click to dial function and I have customers freaking out on me is there an update,

     

    please advise.  

    thanks

  • MikeB1976's avatar
    MikeB1976
    Visitor
    2 months ago

    Hey Glenn,

    Any updates on this?  My phones blowing up with pissed off customers.  

     

    Please help.

  • AmyEGates's avatar
    AmyEGates
    New Member
    2 months ago

    I had to switch to Edge, there is an extension for Edge that still works. But I really prefer Chrome!  I hope there is a fix soon.