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pop out dialer behaving strange
when im using the pop out dialer and the phone rings and someone else picks it up, the dailer drop down menu opens up... it never used to do this. also, when i am on the phone and a call comes in and someone else picks it up, it does the same thing. an additional thing that happens is when im on the phone and an incoming call comes in, it makes my volume drop on the current call im on. it also drops the volume of the current call once the phone call is picked up by a coworker. it never used to do this. im not sure what i can do to stop this as it is very distracting and im missing parts of sentences from my customers when on the phone with them when the volume drops. we are very busy so this drop down pops up hundreds of times a day after a call answered and audio is dropping out every time a call comes in and and is answered by coworker. if the is a setting or solution to this, please advise. i also hold out on installing updates as there is always something new to deal with.
High inbound call volume notice
I thought I'd share something that I've been doing, partly since it may be helpful to others, and partly because maybe there's a better way to do it. I was looking recreate the automated "we are experiencing higher than normal call volume"-type announcement, but without having to edit every dial plan whenever we needed it. What I came up with is a separate schedule node for that purpose. Normally, the schedule associated with it is "closed", and so the call flow continues normally. If the schedule is "open", the call flow passes through an audio node that plays the announcement, and then rejoins the normal flow. In instances where we're getting busy, I just override that schedule to "open", and all the dial plans using that schedule will temporarily play the audio. When it calms down, I reset the override. No need to edit every dial plan. If our call volume was predictable, I could of course set the schedule to always play it between noon and 4pm, or whatever the busy time was. Does anyone else handle this differently? There didn't seem to be a built-in way to do it, but maybe I just missed it.Support Page No Longer Has Text Phone Guides
You removed the text Phone Guides page completely from the support website. Why? That was a useful resource. I don't want to have to watch a video to get the information I need when I am looking for the PIN GoTo sets for DECT cordless and conference phones. First, you made it much more difficult to find, then you removed it all together. That was a useful resource for partners and admins. Please restore it.SMS Detail Reporting Capabilities
My compliance department is requesting capabilities to download a report of the detail conversations in SMS on a quarterly basis. The only reporting capabilities show the date/name of user/phone number but do not actually show the text message details. This would be helpful when doing the quarterly review instead of spot checking. Anyone else find this inability frustrating from a compliance side?
Phones shutting off
In the old portal, licenses were assigned to the device. We could easily change the assigned uer, or extension, something we do everyday, quickly and with out service disrruption to the device. In the new PBX, licenses are assigned to the user. Every time I am asked to change the user, the phone shuts off. I am having to aks our customers to unplug then plug back in the phone. This is terrible. If someone can explain the process that will allow us to change user, extensions, or primary and secondary, whatever that is, so the phone does not shut off, We would greatly appreciate it.
Find me/Follow me tab issues
This post has 2 issues in the same area of the admin portal Issue 1: The "More Option" drop down doesn't make ay sense. It should always be showing. Its just more clicking that I have to do that really isn't necessary. The drop down options should simply always be showing. Issue 2: When I go to type in an external number, It requires me to put in a + sign. After I do that, the box grays out and i have to click in the field again to start typing the actual number. This is very annoying and slows me down and is again, more clicking than necessary.
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