GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.260 Posts

Ideas

Tags and sort messages in the Shared Inbox
We need to be able to flag messages for other members of the team to pick up. We are able to tag messages, but not able to filter by the tags. Given this we are unsure how tags are intended to help...
Healthcare
Active Contributor
6 days ago
New
Messaging Features
9Views
1like
0Comments
Control Schedule from line key (button)
It would be great to be able to over ride the Schedule from a button on the phone. It would be something line: Press a "night mode" button that is linked to a Schedule. Get prompted or just enter ...
Ken_PittTech
Active Contributor
18 days ago
New
Administration & Configuration
Voice Features
7Views
1like
0Comments
All Desktop App to control hard phone
I would like the options to work while I am in a call on hard phone. Example: Add call, Transfer Call, Park, and etc. Also, I would like when I hit dial and put in a number to automatically pick up...
Steven-H
Active Contributor
20 days ago
New
19Views
1like
0Comments
Profile password create/reset for SuperAdmins
We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks!
mstrehler
Active Contributor
2 months ago1 unread comment
Reviewed by moderator
26Views
3likes
1Comment
Call Report - Emergency call filter
We need an emergency call filter in the call reports for a new requirement we are receiving from one of our accreditation surveyors. Right now I have to export all the data from the call report and t...
Rodan07
Active Contributor
2 months ago4 unread comments
Reviewed by moderator
99Views
2likes
4Comments
GoTo Connect API - Add Overwrite external caller ID on an extension
We are working on programing a module with PowerShell and GoTo for all of the tasks we normally have to do by hand each time we have to create a new user. One of those is setting the overwrite extern...
Rodan07
Active Contributor
2 months ago
New
47Views
2likes
0Comments
Link Sound Clips to Holiday Schedules
With this improvement many MSP's or multi-site admins would be able to set a holiday schedule once a year with specific voicemail messages linked to each holiday in their schedule. Currently we are ...
Trevor-V
Active Contributor
2 months ago1 unread comment
New
Administration & Configuration
Voice Features
17Views
1like
1Comment
Daily Schedule for Do Not Disturb
The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working...
bristol1
Active Contributor
6 months ago2 unread comments
Accepted
Mobile Apps
398Views
8likes
2Comments
Enable Remote Directory by default
Under "Devices/Settings" it would be nice if "Enable remote directory" was enabled by default. When users see a "Directory" option on their deskphone screen, they select it and wonder why there are ...
mstrehler
Active Contributor
2 months ago
New
Administration & Configuration
16Views
1like
0Comments
Read Only Access
We have a need to grant access to the phone system to a non-technical user. However, there does not appear to be any option to grant this user Read Only access. It looks as though the either have ...
Markdm2
Active Contributor
5 months ago2 unread comments
Reviewed by moderator
160Views
4likes
2Comments

Suggest, vote, and comment on ideas for improvements to existing features or new features.

260 IdeasLatest Activity: 5 hours ago

Tags

Administration & Configuration108 Topics
Desktop App34 Topics
Voice Features30 Topics
Messaging Features27 Topics
Contact Center Features21 Topics
Integrations & API14 Topics
Mobile Apps12 Topics
Reporting9 Topics
Customer Engagement Features1 Topic
Voice Features. Reporting1 Topic