IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagActivity reports In the Activity reports can we please have the duration updated from seconds to minutes? Queue Caller report to include transfers We have Handled count, Abandoned count and Evicted customer count, but unfortunately no transferred count. Can we add this into current reporting? Add shortcut to Ai Call Summaries from Call History Please add the Ai symbol in the call history under each call š so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the de...Paste images in the GoTo Connect chat At the moment, it's only possible to attach images in the chat, but it would be great to be able to copy and paste images directly into the message input field. Right now, we can only paste text. Co...Show name of who responded to shared texts vs just number When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversatio...Ability to block a caller on Desktop App With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that t...Audit Logs & User Alerts for Configuration Changes I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. Iām not sure how long this was happening, and I only heard about it when p...Profile password create/reset for SuperAdmins We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks! Daily Schedule for Do Not Disturb The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working...Search Engine on Texting It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can ...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.329 IdeasLatest Activity: 12 hours ago
TagsAdministration & Configuration160 TopicsDesktop App58 TopicsMessaging Features42 TopicsContact Center Features40 TopicsVoice Features37 TopicsMobile Apps28 TopicsIntegrations & API25 TopicsReporting25 TopicsCustomer Engagement Features8 TopicsVoice Features. Reporting1 Topic
