IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagAbility to block a caller on Desktop App With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that t...Add the option to specify who appears in the app directory versus the dial-by-name directory. I wanted to address some necessary improvements for the GoTo Connect directory. Our users rely on the apps and not on dialing by name or number. The directory needs to be more customizable, allowing ...One-touch DND in desktop app In the GoTo desktop app, there is already a way to select Do Not Disturb with two clicks. I would love a one-touch button in the top right corner to be able to set DND with one touch. Many times I am...Delegation of Rights/Permissions The permission sets for goto connect seem very broad between the Roles, and then the Call Center "Agent/Supervisor/Admin" It would be very helpful to delegate the management of a dialplan to the s...Search Engine on Texting It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can ...Holiday Hours Prescheduled yearly The goto connect system does not currently provide an easy way to link more than 1 holiday at a time for times closed and limited hours to the PBX system. So the user needs to log into the PBX after ...Excel Exportable Agent Performance Report In the Agent performance report of Goto, Availability is shown as a graph and this information cannot be exported or used an any way other than a picture format. Can we please get this data in a usea...Different Ringtone for Mobile App I would like separate ring tones for the following: An incoming call on the main number that is ringing my phone because I am logged into the system to help back up incoming calls An incoming call...Profile password create/reset for SuperAdmins We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks! Daily Schedule for Do Not Disturb The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.281 IdeasLatest Activity: 24 hours ago
TagsAdministration & Configuration128 TopicsDesktop App43 TopicsMessaging Features34 TopicsVoice Features33 TopicsContact Center Features27 TopicsIntegrations & API23 TopicsMobile Apps23 TopicsReporting17 TopicsCustomer Engagement Features5 TopicsVoice Features. Reporting1 Topic
