GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.298 Posts

Ideas

Excel Exportable Agent Performance Report
In the Agent performance report of Goto, Availability is shown as a graph and this information cannot be exported or used an any way other than a picture format. Can we please get this data in a usea...
Charrington2
Active Contributor
2 months ago4 unread comments
Reviewed by moderator
Administration & Configuration
Contact Center Features
Reporting
43Views
2likes
4Comments
Holiday Hours Prescheduled yearly
The goto connect system does not currently provide an easy way to link more than 1 holiday at a time for times closed and limited hours to the PBX system. So the user needs to log into the PBX after ...
DanDreher
Active Contributor
5 months ago6 unread comments
Reviewed by moderator
69Views
4likes
6Comments
Failed Fax - Document Image
It would be very helpful if the email notification for failed faxes had a sample of the document that couldn't be sent. We send 100+ documents daily. It's hard to know exactly what document failed to...
deanderhaag
Active Contributor
2 months ago
New
Administration & Configuration
7Views
1like
0Comments
Different Ringtone for Mobile App
I would like separate ring tones for the following: An incoming call on the main number that is ringing my phone because I am logged into the system to help back up incoming calls An incoming call...
Jeff-PartialIT
Active Contributor
2 months ago1 unread comment
Reviewed by moderator
Mobile Apps
15Views
1like
1Comment
Call Pick Up Button Configuration
Our previous VoIP system allowed to have a button be simultaniously a pick up or speed dial. That is the ideal. Currently I was told I can only configure a button to be a pickup with a * code and i...
nhammer
Active Contributor
5 months ago4 unread comments
Reviewed by moderator
72Views
3likes
4Comments
Daily Schedule for Do Not Disturb
The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working...
bristol1
Active Contributor
10 months ago2 unread comments
Accepted
Mobile Apps
433Views
10likes
2Comments
Create Users without requiring an Email address
With Shared users that do not have email there needs to be a way to setup users and passwords for a shared phone for example you might have a dispatch group or folks each phone will have 2-3 people t...
angelah
Active Contributor
3 months ago1 unread comment
Reviewed by moderator
Administration & Configuration
19Views
1like
1Comment
Profile password create/reset for SuperAdmins
We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks!
mstrehler
Active Contributor
6 months ago2 unread comments
Reviewed by moderator
39Views
4likes
2Comments
Live Speech to Text Transcription
Is there a way to do live speech to text, RTST (I just made that up), not text to speech, with GoTo Connect? Either a PC app or within the desktop app. I have a customer interested in this service....
mstrehler
Active Contributor
3 months ago1 unread comment
Investigating
Desktop App
Integrations & API
Voice Features
10Views
1like
1Comment
Allow speech input for auto attendants
Have a Speech Recognition within the dial plan which offers a speech option for auto attendants, allowing callers to select menu options by voice instead of using the keypad.
sreddy3161
Active Contributor
3 months ago1 unread comment
Reviewed by moderator
Administration & Configuration
28Views
1like
1Comment

Suggest, vote, and comment on ideas for improvements to existing features or new features.298 IdeasLatest Activity: 2 months ago

Tags

Administration & Configuration123 Topics
Desktop App44 Topics
Voice Features34 Topics
Messaging Features34 Topics
Contact Center Features25 Topics
Mobile Apps20 Topics
Integrations & API18 Topics
Reporting15 Topics
Customer Engagement Features4 Topics
Voice Features. Reporting1 Topic