IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagAdd the option to specify who appears in the app directory versus the dial-by-name directory. I wanted to address some necessary improvements for the GoTo Connect directory. Our users rely on the apps and not on dialing by name or number. The directory needs to be more customizable, allowing ...Delegation of Rights/Permissions The permission sets for goto connect seem very broad between the Roles, and then the Call Center "Agent/Supervisor/Admin" It would be very helpful to delegate the management of a dialplan to the s...Excel Exportable Agent Performance Report In the Agent performance report of Goto, Availability is shown as a graph and this information cannot be exported or used an any way other than a picture format. Can we please get this data in a usea...Create Users without requiring an Email address With Shared users that do not have email there needs to be a way to setup users and passwords for a shared phone for example you might have a dispatch group or folks each phone will have 2-3 people t...Holiday Hours Prescheduled yearly The goto connect system does not currently provide an easy way to link more than 1 holiday at a time for times closed and limited hours to the PBX system. So the user needs to log into the PBX after ...Profile password create/reset for SuperAdmins We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks! Allow speech input for auto attendants Have a Speech Recognition within the dial plan which offers a speech option for auto attendants, allowing callers to select menu options by voice instead of using the keypad. Failed Fax - Document Image It would be very helpful if the email notification for failed faxes had a sample of the document that couldn't be sent. We send 100+ documents daily. It's hard to know exactly what document failed to...Daily Schedule for Do Not Disturb The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working...Call Pick Up Button Configuration Our previous VoIP system allowed to have a button be simultaniously a pick up or speed dial. That is the ideal. Currently I was told I can only configure a button to be a pickup with a * code and i...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.307 IdeasLatest Activity: 13 hours ago
TagsAdministration & Configuration126 TopicsDesktop App46 TopicsVoice Features35 TopicsMessaging Features33 TopicsContact Center Features29 TopicsMobile Apps22 TopicsIntegrations & API18 TopicsReporting18 TopicsCustomer Engagement Features5 TopicsVoice Features. Reporting1 Topic
