GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.266 Posts

Ideas

Call Pick Up Button Configuration
Our previous VoIP system allowed to have a button be simultaniously a pick up or speed dial. That is the ideal. Currently I was told I can only configure a button to be a pickup with a * code and i...
nhammer
Active Contributor
16 days ago2 unread comments
Reviewed by moderator
21Views
3likes
2Comments
Adding new users to new admin portal and "Use the device's display name"
When I add users in bulk on new admin portal it sometimes says their is a error and this really is bad. Especially if I have spend 45 minutes to an hour inputting the information. I would like for Go...
M_Adams
Contributor
9 days ago
New
Administration & Configuration
16Views
1like
0Comments
Holiday Hours Prescheduled yearly
The goto connect system does not currently provide an easy way to link more than 1 holiday at a time for times closed and limited hours to the PBX system. So the user needs to log into the PBX after ...
DanDreher
Active Contributor
9 days ago
New
10Views
1like
0Comments
Schedule "Temporary message" for Voicemail Boxes
Hello! As its the holiday and I find myself unable to set a custom temporary VM recording to the mailboxes needing it. I have to be on the website to perform this on the day(s) its needed, and then r...
mkeaton
Frequent Contributor
10 days ago1 unread comment
Reviewed by moderator
Messaging Features
Voice Features
16Views
1like
1Comment
Add multiple users in the number configuration
Hello I would like to suggest an improvement within the management of permissions to use the exit numbers, today we have to add one to a user within the configuration, I would like to suggest a multi...
matheusribeiro
Active Contributor
11 days ago
New
13Views
1like
0Comments
Call Reports/Recording for specific extensions only
To allow certain users call reporting/recording access to their extensions/devices in their team only, not the entire organization
johntempro
Active Contributor
23 days ago1 unread comment
Accepted
Reporting
19Views
2likes
1Comment
Record individual calls to use with AI Notetaker
I am using the AI Notetaker Grain. I would like to be able to record individual calls on-demand so I can upload the call recording to Grain. I would like to be able to do this from a phone, but if I ...
DavidH2as
Active Contributor
17 days ago1 unread comment
Accepted
11Views
1like
1Comment
Control Schedule from line key (button)
It would be great to be able to over ride the Schedule from a button on the phone. It would be something line: Press a "night mode" button that is linked to a Schedule. Get prompted or just enter ...
Ken_PittTech
Active Contributor
2 months ago
New
Administration & Configuration
Voice Features
9Views
2likes
0Comments
Tags and sort messages in the Shared Inbox
We need to be able to flag messages for other members of the team to pick up. We are able to tag messages, but not able to filter by the tags. Given this we are unsure how tags are intended to help...
Healthcare
Active Contributor
23 days ago
New
Messaging Features
10Views
1like
0Comments
Ring Group Forwarding Description
This is a minor issue, but in the new admin portal, under "Ring Groups" and "Settings", the "Forwarding" description isn't quite clear. It has also confused some of the folks in GoTo support. Forwa...
mstrehler
Active Contributor
30 days ago1 unread comment
New
Administration & Configuration
17Views
1like
1Comment

Suggest, vote, and comment on ideas for improvements to existing features or new features.

266 IdeasLatest Activity: 51 minutes ago

Tags

Administration & Configuration109 Topics
Desktop App34 Topics
Voice Features31 Topics
Messaging Features28 Topics
Contact Center Features21 Topics
Integrations & API14 Topics
Mobile Apps12 Topics
Reporting9 Topics
Customer Engagement Features1 Topic
Voice Features. Reporting1 Topic