Different Ringtone for Mobile App
I would like separate ring tones for the following: An incoming call on the main number that is ringing my phone because I am logged into the system to help back up incoming calls An incoming call on my Direct Incoming Dial number - when a client is dialing me directly and not using the main number a call being transferred from another person on our GoTo Connect system. (i.e. someone answers the main number and wants to transfer me the call. If you think this would be helpful to you please vote for the idea and lets get this moving forward.Ringtone Changes (mute or lower volume)
Our office uses AirPods as headsets in conjunction with GoTo Connect on our phones. Even after adjusting the ringer on the phone, going through phone settings and GoTo settings, each time I get a GoTo call it blows my ear drums out. Has anyone experienced the same thing or found a solution to this? I called support and they told me that there is no way to change or turn off the ringtone at this time.19Views0likes2CommentsMessages, Favorites vs Archived
We have staff that use the desktop and the mobile app. You have "favorites" available on the desktop and "archived" available on the mobile app. Why not at least one for both formats?? When a message needs to be saved or marked for later, it makes it very difficult in its saved in one spot on the mobile app and one spot on the desktop, and are not connected. Please connect one of these features so the desktop and the mobile app can see the same archived/favorited messages!521Views4likes2CommentsDaily Schedule for Do Not Disturb
The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working hours). And then I'd like for it to turn off when I'm in the office every day. It's one less thing to forget about until I get voicemails and missed calls every day.423Views10likes2CommentsVoicemail Notification on mobile app
Is there a way to make your phone make a noise when a voicemail if left like when you get an email? I have all my notifications turned on for the GoTo app and there is no noise that plays to let you know that a voicemail was left. It would be great to differentiate between "Silent this device" for receiving calls but still being able to receive a sound notification when a voicemail is left if you want to monitor a voicemail box. I know we can turn on voicemail to email but sometimes there is a delay between when the message was left and when the email hits their voicemail box depending on their email settings and filters.988Views3likes4CommentsApp Suggestion: Extension Handling
When using the GOTO app on iOS, you can switch between assigned extensions. However, the extension names displayed are all the same (business name). You don't know what extension you select unless you know the extension by number. Please change this so the extension name assigned shows up instead of the business name. The online app needs help here too. Instead of the business name, it displays the device assigned to the extension. So every extension could show up twice, once on the Softphone and once on the device. Again the appropriate extension name would be nice.142Views0likes0Comments