The Mobile App needs more than one ringtone

LeeBroussard​

Thank you for taking the time to share your feedback and suggest this feature!

We’re aware that there’s a lot of interest in this enhancement, and our team is actively reviewing it. As soon as we have any updates to share, we’ll be sure to post them in this thread.

Ditto, to everything said above.

Keep in mind one of the ring tone options should be a very loud obnoxious ring tone for users on a factory floor or working in very loud areas. 

I have customers ask me on nearly every install if there are different ring tone options and I still have to say no.

Hi gotoconnectuser, thank you for the feedback, it has been shared with the team. At this time it is too early for us to provide an ETA for this request. Once we are confident of a release date we will update the Community Idea which will automatically notify everyone who has commented and voted for it. 

Thanks for the reply, but we need a more specific update than “on the roadmap.”

This request - for a few built-in ringtone alternatives in the GoTo Connect mobile app - has been out there for over two years. It’s one of the most upvoted and discussed topics in your forums. We hear the same frustration from our clients, many of whom use the app every day. The default ringtone is jarring and repetitive. Without any other options, it becomes a daily annoyance.

We’ve been a GoTo partner for over seven years and have deployed the platform across many businesses. This issue keeps coming up, and we’re out of ways to explain why it still hasn’t been addressed. It’s not a complex feature, and it would significantly improve the user experience.

At this point, we’re asking for a clear, committed timeline. When will this feature be added to the mobile app? If there’s a blocker, tell us what it is. Otherwise, we ask that this be escalated and prioritized. Our clients deserve better answers, and so do your other users.

Looking forward to your response.

Hi everyone,

Thank you for your continued interest in this feature request! This feature is on our roadmap. However, at this time, we don’t have an estimated timeline for its release.

I understand how important this is to many of you, and we will keep this thread updated as soon as we have more information to share. Your feedback is invaluable, and we appreciate your patience and support as we work to improve our product.

Yes, Please!

The GoTo Connect mobile app needs a setting to change the default ringtone. The current tone is harsh and there's no way to switch it. This affects both usability and how professional the app feels. Many users, including our clients, have been asking for this for years.

Please add the ability to choose from a list of ringtones, similar to how native phone apps work. Even a small selection of tones would make a big difference. This is a basic feature that should already be available. Thanks for considering it.

Adding my voice here. The GoTo Connect mobile app really needs the ability to change the default ringtone. The current tone is jarring and there's no option to switch to something less intrusive. This has been a long-standing frustration for us and for several clients we support. Please add customizable ringtones to the roadmap... it's a basic feature that would make a big difference.

I would like separate ring tones for the following:

• An incoming call on the main number that is ringing my phone because I am logged into the system to help back up incoming calls
• An incoming call on my Direct Incoming Dial number - when a client is dialing me directly and not using the main number
• a call being transferred from another person on our GoTo Connect system. (i.e. someone answers the main number and wants to transfer me the call.

If you think this would be helpful to you please vote for the idea and lets get this moving forward.