The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Our office has 20 people with the app and we all get the same ringtone and it's nuts that we can't change it or set a volume for it.
How hard can this be?
Hi everyone,
Thank you for your continued interest in this feature request! This feature is on our roadmap. However, at this time, we don’t have an estimated timeline for its release.
I understand how important this is to many of you, and we will keep this thread updated as soon as we have more information to share. Your feedback is invaluable, and we appreciate your patience and support as we work to improve our product.
Thanks for the reply, but we need a more specific update than “on the roadmap.”
This request - for a few built-in ringtone alternatives in the GoTo Connect mobile app - has been out there for over two years. It’s one of the most upvoted and discussed topics in your forums. We hear the same frustration from our clients, many of whom use the app every day. The default ringtone is jarring and repetitive. Without any other options, it becomes a daily annoyance.
We’ve been a GoTo partner for over seven years and have deployed the platform across many businesses. This issue keeps coming up, and we’re out of ways to explain why it still hasn’t been addressed. It’s not a complex feature, and it would significantly improve the user experience.
At this point, we’re asking for a clear, committed timeline. When will this feature be added to the mobile app? If there’s a blocker, tell us what it is. Otherwise, we ask that this be escalated and prioritized. Our clients deserve better answers, and so do your other users.
Looking forward to your response.
Ditto, to everything said above.
Thank you for taking the time to share your feedback and suggest this feature!
We’re aware that there’s a lot of interest in this enhancement, and our team is actively reviewing it. As soon as we have any updates to share, we’ll be sure to post them in this thread.
