Voicemail Alert Via Phone call with cascading schedule
Hello, 2 years ago I lost a customer as they needed a feature that allowed for the system to call out to a service tech afterhours to let them know there was a voicemail left. I brought it up to GoTo to possibly add this feature. A lot of times the call needs to be made to wake up the person on call. Voicemail to email isn't a good solution for these situations. Well, now this month there are 2 additional customers that are requesting this feature. I am having to look elsewhere to quote that solution. Is this a feature that GoTo can add to their timeline. Here are the specific functions it would be nice to be able to do: Be about to choose the outbound number from the DIDs on the account that shows up when the voicemail notification and have a cascading schedule that can be customized as to how many minutes before each voicemail notification, and how many attempts are made before going to the second in line, 3rd in line etc. A specific example of what a customer needs is as follows: The system will make an outbound call to the first person in line that is on call. If the call is missed it will try every 15 minutes for 1 hour. After that, the system will call the second persons cell phone in line that is the back up on call every 15 minutes for an hour. After that the system will call the 3rd person in line every 15 minutes for an hour And the last stop it rings on the 4th cell phone over and over again until the voicemail is checked or deleted. Thank you, Michael Adams
Download text message thread
We have staff who regularly have text message conversations with clients. They would like to be able to download the thread to save as a text file or some format that they can review on their computer. This does not currently appear to be possible. So I hope it can be a future addition.
Search Engine on Texting
It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can review information. We need to be able to search without having to bump the messages. That way we don't have to bother the customer.
MMS Image Zoom
We need to be able to zoom into photos / images that are received via MMS within the goto connect app. Currently we are forced to download or take screenshots so that we can perform this process. This is not practical also not all received images/photos need to be downloaded instead just looked at and discarded. Please give us the option to just zoom in/out of an image within goto. Thanks in advance
SMS directly from shared inbox with inbound caller's phone number from the phone tab.
When we receive an inbound call, the caller is most likely a first-time caller. When we click on the caller's send SMS icon in the far right column, it only sends as a direct SMS that does not show up in the shared inbox. Our ideal work flow in the app is to be able to send a direct message that will be visible for all users.
Bulk Texting Suggestion
Suggestion: We recently enabled texting text messaging for one of our phone lines and like its ability to interface with individual customers. There are times when we need to send out a bulk notification to individual customers, rather than a mass text message. This would be a great feature to add for us to contact potentially thousands of customers via text in one go.Be able to search text messages
It would be nice to be able to search text messages not just by phone number or name saved. It would be nice to be able to search text messages by the message of the text. This would definately help out when you can't remember the contacts information but you remember the texts.Need to have auto reply for text messages
Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages. For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if the recipient will be away from the office for a certain period of time. Right now, on the Gotoconnect mobile app, there is a text autorespond feature for only incoming phone calls. Which makes no sense to have it since anyone who calls can get a voicemail message.
Schedule "Temporary message" for Voicemail Boxes
Hello! As its the holiday and I find myself unable to set a custom temporary VM recording to the mailboxes needing it. I have to be on the website to perform this on the day(s) its needed, and then replace it with the original msg when we return to the office. It would be better to let us schedule a temporary msg, as its just that, temporary. This would be great not only for holidays but for all users that are out of the office for any short amount of time. Holidays are slightly different since users wont be in the office to set the temporary VM recording (or remove it), which is why I am requesting this to be considered. It could be part of the "Schedule" since there is a section to mark days as a holiday, in that same set up, they could add a msg for those days that correspond with the days marks as holiday on the schedule Adding this to the holiday details window: 2 yrs ago another user also requested this, kinda.. https://community.logmein.com/idea/goto_connect_ideas/activate-out-of-office-voicemail-at-predetermined-time/295276 but it seems that it went no where. So looking to bring this up again.
