LFL's avatar
LFL
New Member
28 days ago
Status:
Reviewed by moderator

Auto Reply SMS after Business Hours

Other VoIP platforms allow you to set up an auto reply SMS for outside of work hours, that way if you get an SMS from a customer / client you can immediately respond with an auto reply to set expectations that you will address their question during business hours. This would be a helpful feature that should be included. 

2 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    3 days ago
    Status changed:
    New
    to
    Reviewed by moderator
  • KateG's avatar
    KateG
    GoTo Manager
    3 days ago

    LFL​ Welcome to the Community. Please note, this feature is partially available as part of our chat assistant in CX, Customer Engagement, and Contact Center. There’s a schedule node, and you can customize responses.