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SM1983's avatar
SM1983
Active Contributor
4 years ago
Status:
Delivered

Need to have auto reply for text messages

Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages.

 

For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if the recipient will be away from the office for a certain period of time. 

 

Right now, on the Gotoconnect mobile app, there is a text autorespond feature for only incoming phone calls.  Which makes no sense to have it since anyone who calls can get a voicemail message.

Administration & Configuration
Messaging Features

22 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Eastcrete​ you can have auto replies for repeat callers via the SMS Dial Plan node, available with Customer Engagement, Connect CX, or Contact Center.

    Can you tell me a bit more about what you are looking for? 

  • Eastcrete's avatar
    Eastcrete
    New Member
    2 months ago

    Is there an update on this? This is a feature that our company needs. On a side note, I'm unable to vote.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    ana2025 An update, you can have auto replies for repeat callers via the SMS Dial Plan node, available with Customer Engagement, Connect CX, or Contact Center.

    tomqcw  Messaging Instant response is something the team is looking into for release sometime next year. 

  • tomqcw's avatar
    tomqcw
    New Member
    2 years ago

    Thanks for the info, but again, my thoughts have nothing to do with Voice Callers, just Auto Reply SMS messages sent back to people who text us after hours or on the weekends.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    ana2025, thanks for calling this out. I checked with the team, it's not available for repeat callers at this time and isn't on the roadmap. You can create a feature request for this, check out this post on what makes a good feature request and be sure to vote.  

  • ana2025's avatar
    ana2025
    Active Contributor
    2 years ago

    Instant responses will only be sent to callers who are not an existing contact, looking for all contacts and not contacts

     

  • tomqcw's avatar
    tomqcw
    New Member
    2 years ago

    I'm looking to revive the request for this feature. 

    I understand that the Instant Response reply is a feature, but as stated above a long time ago, that is for callers, not texters.

    My scenario is job applicants replying or texting us after hours. I would like to inform them that the message was received and we'd reply the next day. Nothing to do with callers, just an auto-reply message to a text, like a Vacation Response to an email.