Audit Logs & User Alerts for Configuration Changes
I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. I’m not sure how long this was happening, and I only heard about it when people emailed me directly. It would really help if Goto offered: Detailed Audit Logs: Super admins should be able to see exactly what changes have been made, who made them, and when—across all user lines, dial plans, ring groups, etc. This is especially important for complex setups or when multiple admins or outside vendors have access. Change Notifications: Email or text alerts for users and admins whenever their line or configuration changes. If I’d known my extension routing was reset, I could have fixed it right away instead of waiting for someone to notice and tell me. Having these features would make it a lot easier to catch issues early and keep everything running smoothly.
Call recording access
The way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have a customer that is able to do this with their on-premise system and are about to lose this functionality.
Filter calls out by caller ID
GoTo Connect AI assistant indicates that one can block a call by caller ID by entering the caller ID in the phone number field when setting up a call filter, however this results in an error saying the value in that field must be a valid phone number. Suggest the call filter pop-up be modified to allow filtering by either the caller ID or the phone number (perhaps 2 separate text boxes only 1 of which needs to be filled out).Need to See Both Original Caller and Forwarding Number in Call forwarding
When customers dial Phone Number A, I forward the call to an external number B using the Dial Plan Editor. Number B is tied to my AI Voice Bot via SIP trunking. However, depending on how I configure the call forwarding, either the customer's number or Phone Number A shows up as the caller on the SIP INVITE received by my bot — but not both. My requirement is for the bot to have visibility into both the original caller (customer) and the original number dialed (Phone Number A). Is there a way to include both pieces of information in the SIP headers (e.g., From, To, Diversion, or custom headers)? Any guidance on how to achieve this with GoTo Connect would be greatly appreciated.
Add weekly call routing schedule for phone numbers (on Call) and/or dial plans
Please add the ability to schedule phone number and/or dial plan routing based on a schedule. This could be a round robin schedule or a begin date schedule. We manually change the On Call number routing weekly. We have a schedule to identify who takes calls from the on call phone number and the rotation is weekly. The schedule is round robin with some exceptions to the schedule for Holiday coverage. For simplicity, it might be easiest to enter the weekly schedule. Not so sure an end date would be required. The previously scheduled route would end when the next schedule date/time starts. We also use dial plans for each user that participates in the on call schedule. Not sure how simple or difficult it would be to modify the user called in the dial plan or attach the schedule to the dial plan as opposed to the phone route. Either way works for us as long as a schedule can be identified and it changes the phone routing on a weekly/start date basis per the identified schedule.
When uploading contacts via CSV file allow it to go to private contacts not just shared contacts
Currently when uploading contacts for an individual user via CSV file, the contacts import but only as shared contacts. This means for a person in our company trying to upload their personal contacts, they immediately get shared with the entire company and clutter everyone's contacts. Please make an option so that when you upload contacts for an individual user, it uploads to Private Contacts instead of Shared Contacts, or at least give the option to the user to upload to either. This is a royal pain for users who are trying to get their contacts into GoTo App and don't want to or can't use Outlook.Confirmation Fax for Desktop App Faxing
The new feature to fax from the desktop is amazing, kudos on the addition. One thing that keeps us from being able to utilize it, it does not have a confirmation email sent. We are healthcare and are required to have proof of delivery. It would be great if you could have it send the confirmation to and email like it does with all other uses. Thanks!
