Swapping Out a device's hardware
On the legacy PBX, you could easily swap out or remove a device's assigned hardware by going to the Device profile, clicking the Hardware tab, and accessing a drop down menu. This is useful for when a customer wants to change the model of phone, change to softphone only, or if the phone is having issues and it is more convenient to swap the phone out for the same model and troubleshoot it or request an RMA later. This is useful because then I do not have to go in and redo the Button Configuration on the new hardware, saving time for me and more importantly the end user. I do not see a way to do this on the new system at all. I can change the model if when programming I accidentally put the wrong model in, but I cannot remove or change the MAC address. There is also no indication that my Button Configuration will be saved and applied as best as possible to the new hardware like the legacy PBX does. This feature is convenient and should be carried over from the legacy PBX if it hasn't already.929Views2likes3CommentsReady = Ready
The new interface has the supervisor dashboard showing the word Ready but the GoTo 0.574.0 4.12.2 user interface has it showing as Available. How about we be consistant and use Ready for both. Ready is shorter and everyone is used to that terminology already. Ready everywhere!16Views0likes2CommentsForced = Forced
So the Supervisor Interface when user is paused says Forced but GoTo 0.574.0 4.12.2 user interface shows user as Away. Now we don't want users using Away as an option so Forced was perfect. Now all of our users have been using Away which we don't want as a selection status. How about we keep Forced as is and change the user interface back to it so that users don't think it is an away from desk function. Forced stays Forced initiative.15Views0likes1CommentWhen uploading contacts via CSV file allow it to go to private contacts not just shared contacts
Currently when uploading contacts for an individual user via CSV file, the contacts import but only as shared contacts. This means for a person in our company trying to upload their personal contacts, they immediately get shared with the entire company and clutter everyone's contacts. Please make an option so that when you upload contacts for an individual user, it uploads to Private Contacts instead of Shared Contacts, or at least give the option to the user to upload to either. This is a royal pain for users who are trying to get their contacts into GoTo App and don't want to or can't use Outlook.7Views0likes1CommentFailed Fax - Document Image
It would be very helpful if the email notification for failed faxes had a sample of the document that couldn't be sent. We send 100+ documents daily. It's hard to know exactly what document failed to send if we don't have an image of the failed scan. Currently the email provides the date, time, location, and destination only.6Views0likes0CommentsNext/Previous button location
I would appreciate the next buttons working similar to the legacy portal where they were fixed/stationary. In the new admin poral the the next/previous buttons come after the name. Different users have different name lengths which meant eh button location changes slightly. This can be annoying if I am looking at a specific setting for multiple users and my eyes have to do a lot more moving back and forth to make sure I am not going to the previous page instead of going forward to the next user. I suggest moving the next/previous buttons to either left of the "Devices" word Or to the left the the actual users name. Or you can move it to the right top corner similar to where it was placed in the legacy portal. Thank you, Michael Adams11Views0likes1CommentCall Forward button
We could use a FORWARD button that can be set from the admin portal. Right now I have to login to the phones set a button as Forward. That works great, the LED lights when on, off when off. I would think it should be an easy add for the programmer to add the button. It may have to end up being a fixed destination but even that is better then nothingAuto-Answer Inbound Calls
This is pretty standard across other providers (RingCentral for instance). Currently, all inbound calls must be manually answered by the agent. First, this sometimes causes issues as the system won't let the agent answer the call, then it gets stuck or routed to another agent, which is not ideal. We need to balance calls as much as possible. Second, it would save a couple of seconds for the agent as the incoming call would be automatically answered.680Views1like2CommentsSchedule override button
Most systems have a way to add a button (with lamping) to put the system in "Night mode" basically setting the Override. Pressing the key once would set the schedule to All Hours Closed and lite the button, Press it again to remove the override. I can see this happening in two different ways. 1) Add a star code and an extension # for the schedule so *721 + EXT + 1 for day, 2 for night, 0 for no override 2) Add a button option "Schedule" in the Extension field have a pull down of all the schedules. One press sets Night override and the LED turns red, press it again and it removes the override and turns the LED off141Views0likes1Comment