Voicemail Alert Via Phone call with cascading schedule
Hello, 2 years ago I lost a customer as they needed a feature that allowed for the system to call out to a service tech afterhours to let them know there was a voicemail left. I brought it up to GoTo to possibly add this feature. A lot of times the call needs to be made to wake up the person on call. Voicemail to email isn't a good solution for these situations. Well, now this month there are 2 additional customers that are requesting this feature. I am having to look elsewhere to quote that solution. Is this a feature that GoTo can add to their timeline. Here are the specific functions it would be nice to be able to do: Be about to choose the outbound number from the DIDs on the account that shows up when the voicemail notification and have a cascading schedule that can be customized as to how many minutes before each voicemail notification, and how many attempts are made before going to the second in line, 3rd in line etc. A specific example of what a customer needs is as follows: The system will make an outbound call to the first person in line that is on call. If the call is missed it will try every 15 minutes for 1 hour. After that, the system will call the second persons cell phone in line that is the back up on call every 15 minutes for an hour. After that the system will call the 3rd person in line every 15 minutes for an hour And the last stop it rings on the 4th cell phone over and over again until the voicemail is checked or deleted. Thank you, Michael AdamsAudiocodes MP508 8FSX not supported?
Hello, I called in to GoTo and worked with Gabriella. She was fantastic. However, we were unable to get the AudioCodes MP508 8 FXS device to register. This AudioCodes is the recommended replacement for the end of life MP118 8 FXS. It has been end of life since 2022. Can GoTo look into getting the AudioCodes MP508 8FXS device to be supported? Thank you, Michael Adams
Upgrade is not an upgrade
Hello, When you change your products and services you need to think of ALL your customers not just the newest is best. For the last few years we've been using Jive, we were able to have our Yealink phones ring only and still be logged in on the app online and on my mobile and have them not ring. We can text from the computer and talk on the phones. THIS IS WHAT WE WANT and with your new upgrade, it made it to where the phones would no longer ring. So I called in and had it "fixed" to where it was configured where we can get calls on the phone line but then it would ring on the computer and my mobile app. In the past we were able to turn off the ringer. I called in today to get the ringing turned off on the computer app and on my mobile app so I can still text and use it like we have been for years. Come to find out, there is no way to turn off that horrible incessant ringing! Every call we get rings on the computer and on my mobile. Please make it configurable to remove the ring. thank you Liz Moderator edit: remove personal informationDefault Phone Programming & Button Copy-Paste Functionality
It would be great if there was a feature to set default standard programming for different model phones so as soon as the phone is registered to the account then the button programming would get pushed automatically. Along with that it would be nice to be able to copy and paste button programming from 1 phone to another phone moderator edit: title for clarity
Search Engine on Texting
It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can review information. We need to be able to search without having to bump the messages. That way we don't have to bother the customer.
Support for Grandstream ATAs
Hi, I would love to see support in GoTo for Grandstream's line of various ATA models. We use these extensively for fax and analogue services for customers due to their reliability and feature set. Currently I have to manually provision these with SIP credentials, which necessitates a call to GoTo support every time I need to make a change to one of the units. I would love to see these added to the provisioning system, as they appear to have the ability to input a provisioning URL, the same as all the other supported grandstream devices. These are the models I would be interested in: HT801 - 1 Port FXS Adapter HT802 - 2 Port FXS Adapter HT812 - 2 Port FXS Gateway (With Router) HT814 - 4 Port FXS Gateway (With Router) HT818 - 8 Port FXS Gateway (With Router) In addition I would also be interested in model GXW4224V2, which is a 24 FXS port gateway, but this runs fairly different software to the smaller units. Best Regards, James
Analytics - Pause Reasons by Agent
Currently the agent can select a reason they are pausing yet as a supervisor I cant see any breakdown of those options, so why have them? The only good this does if the supervisor is watching the queue LIVE and can see the reasons there and only there. We would like to see a break down of pauses reasons selected by the agent. Included would be for how long they are on pause and the reason they selected.
