Over/back arrow from user to user
Arrow button for the next user should be stationary and should not change location based on how long the name is. It would be helpful to be on both the right and left side of the screen. Its very annoying if I need to skip a few users but I have to keep moving my mouse to a slightly new location to the next over arrow button.
Search Engine on Texting
It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can review information. We need to be able to search without having to bump the messages. That way we don't have to bother the customer.Call forwarding on a schedule
Could you add the ability to call forward on a schedule? Instead of using the star codes on a daily basis, it would be great to set this up on a schedule. Scenario: A back office staff member covers the front desk from 3 PM to 7 PM at the end of each day. However, she has to manually forward and unforward her calls every day. It would be beneficial to set this up on a schedule to automate the process.
Have Pre-call announcement (for answering party) available in dial plans.
Would like to be able to have pre call announcements an agent would hear in dial plans for call queues that roll over. I do know you can add one to a call queue but if the dial plan rolls over to a secondary plan it loses the pre call announcement, which could be resolved by adding a pre-call announcement available in the dial plans.AI Receptionist warm transfer
Warm transfer in AI Receptionist The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be great if the AI Receptionist could do a warm transfer and announce the caller before transfering. It would be even better if we could tell the AI Receptionist we are busy and transfer the call to voicemail.
