w_carroll's avatar
w_carroll
Active Contributor
24 days ago
Status:
Reviewed by moderator

End wrap up time for queue calls on mobile app

It is currently not possible for an agent to end their wrap up time manually after a queue call has been handled when using the mobile app. They must wait until the end of the wrap up time to be returned to the queue.

The functionality works well on the desktop app, with the End wrap up time button appearing after a call.

3 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    24 days ago

    w_carroll​ 

    Thanks for your idea, we have had similar requests for this feature on the mobile app. This has been shared with the team. 

  • KateG's avatar
    KateG
    GoTo Manager
    24 days ago
    Status changed:
    New
    to
    Reviewed by moderator