The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
It is currently not possible for an agent to end their wrap up time manually after a queue call has been handled when using the mobile app. They must wait until the end of the wrap up time to be retu...
Thanks for your idea, we have had similar requests for this feature on the mobile app. This has been shared with the team.
Hi Kate, thank you for the reply.