w_carrollActive Contributor25 days agoStatus: Reviewed by moderatorEnd wrap up time for queue calls on mobile app It is currently not possible for an agent to end their wrap up time manually after a queue call has been handled when using the mobile app. They must wait until the end of the wrap up time to be retu...Show More
KateGGoTo Manager25 days agow_carroll Thanks for your idea, we have had similar requests for this feature on the mobile app. This has been shared with the team.