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SM1983's avatar
SM1983
Active Contributor
4 years ago
Status:
Delivered

Need to have auto reply for text messages

Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages.   For example, if "John Doe" sends a text message to a Gotoconnect phon...
Administration & Configuration
Messaging Features
ana2025's avatar
ana2025
Active Contributor
10 months ago

Instant responses will only be sent to callers who are not an existing contact, looking for all contacts and not contacts

 

KateG's avatar
KateG
GoTo Manager
10 months ago

ana2025, thanks for calling this out. I checked with the team, it's not available for repeat callers at this time and isn't on the roadmap. You can create a feature request for this, check out this post on what makes a good feature request and be sure to vote.  

  • tomqcw's avatar
    tomqcw
    New Member
    10 months ago

    Thanks for the info, but again, my thoughts have nothing to do with Voice Callers, just Auto Reply SMS messages sent back to people who text us after hours or on the weekends.

    • KateG's avatar
      KateG
      GoTo Manager
      10 months ago

      ana2025 An update, you can have auto replies for repeat callers via the SMS Dial Plan node, available with Customer Engagement, Connect CX, or Contact Center.

      tomqcw  Messaging Instant response is something the team is looking into for release sometime next year.