Two-Way Paging for Ring Groups -Intercom/page all phone
unfortunately, when you page or intercom to a ring group, it only sends the audio, but it does not allow the receivers to talk back. Suggestion: develop a “two-way paging” feature for ring groups so when someone pages a ring group, everyone can hear the page and have the option to respond immediately (either individually or as a group). Moderator update: title/subject for clarity
Text Message Templates
I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to retype common responses (e.g., “What are your store hours?” or “Here is our website”). Ooma Office had this feature, and it was extremely convenient. Adding SMS templates to GoTo Connect would make it even more user-friendly and valuable for businesses that communicate frequently via text.
International SMS
95% of our guests are from Canada or the US, but we do have a small part that come from all over the world, and we would like to be able to offer that 5% the same experience as the North Americans. As it is now, we do it manually using our personal WhatsApp and that is a pain. Global SMS request Soooo this is my long winded way of asking for the ability to send SMS messages to numbers outside the US and Canada ;-) Cheers James Levesque
Inbox queues- Mobile App
Would like the ability to answer inbox queues via the mobile app messages. Allow for the whole team to be connected with their mobile device and not in front of computer. Also, even when the page is open on the desktop, theres no real notification that a message was created if we are on another web page.
Ability to disable the contact info pop-up in Messaging
While using the Messaging functionality of the browser interface of app.goto.com a "contact card" pops up to the right of the message thread. When this occurs it greatly reduces the size of the message thread and text entry box impacting the workflow for users on systems with smaller screens. It would be great if there was a way to disable the pop-up globally or by user or that when it pops up it would resize the other panes of the UI so the messaging thread has as much real estate as possible.
Separate audio controls for calls/texts
Each staff member has a physical desk phone and a GoTo Connect account so we can text clients from our laptops after answering a call. I never want my laptop to ring when a call comes in, but I would like to hear a ping when a text comes in. Can you please separate the audio controls for these two features? Thanks!
