Messages, Favorites vs Archived
We have staff that use the desktop and the mobile app. You have "favorites" available on the desktop and "archived" available on the mobile app. Why not at least one for both formats?? When a message needs to be saved or marked for later, it makes it very difficult in its saved in one spot on the mobile app and one spot on the desktop, and are not connected. Please connect one of these features so the desktop and the mobile app can see the same archived/favorited messages!
Daily Schedule for Do Not Disturb
The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working hours). And then I'd like for it to turn off when I'm in the office every day. It's one less thing to forget about until I get voicemails and missed calls every day.Landscape mode needed for tablet/mobile
We faced an unacceptable issue with the GoTo app on the tablet. We cannot normally conduct meetings and demos with our customers. Which makes it impossible to use GoTo app further. If one user (user A) is sharing the screen from the desktop app, the user on the tablet (user B) can see it only on the half of the screen. The other half of the screen is just dark space. It is impossible to see what is being shown. The issue persists on both iOS (023.06.2) and Android (2023.06.1).
Voicemail Notification on mobile app
Is there a way to make your phone make a noise when a voicemail if left like when you get an email? I have all my notifications turned on for the GoTo app and there is no noise that plays to let you know that a voicemail was left. It would be great to differentiate between "Silent this device" for receiving calls but still being able to receive a sound notification when a voicemail is left if you want to monitor a voicemail box. I know we can turn on voicemail to email but sometimes there is a delay between when the message was left and when the email hits their voicemail box depending on their email settings and filters.App Suggestion: Extension Handling
When using the GOTO app on iOS, you can switch between assigned extensions. However, the extension names displayed are all the same (business name). You don't know what extension you select unless you know the extension by number. Please change this so the extension name assigned shows up instead of the business name. The online app needs help here too. Instead of the business name, it displays the device assigned to the extension. So every extension could show up twice, once on the Softphone and once on the device. Again the appropriate extension name would be nice.Call Park On Mobile App Icon
Many users that work in offices are not at their desks so it would be nice if you could assign a call park/call park retrieve icon in the app. This is a feature that RingCentral and several other hosted providers have on their mobile apps. I know you can dial a code but dialing *37+the park location is very cumbersome.
