The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Search Engine on Texting
It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can review information. We need to be able to search without having to bump the messages. That way we don't have to bother the customer.
Call forwarding on a schedule
Could you add the ability to call forward on a schedule? Instead of using the star codes on a daily basis, it would be great to set this up on a schedule. Scenario: A back office staff member covers the front desk from 3 PM to 7 PM at the end of each day. However, she has to manually forward and unforward her calls every day. It would be beneficial to set this up on a schedule to automate the process.
Allow Grasshopper to be the default Calling and Messaging app in iOS and macOS
Please update the Grasshopper apps for iOS and macOS to allow them to be set as the default calling and/or messaging app (app used to open tel: and sms: URLs). In iOS, the default calling and messaging apps are configured in Settings > Apps > Default Apps but Grasshopper is not shown as an option. In macOS, the default calling app is configured in FaceTime > Settings… > General > Default for calls, but Grasshopper is not shown as an option. There is not yet a location in macOS to set the default messaging app, but you can use third-party apps such as SwiftDefaultApps to configure which app is used to open sms: URLs. Apple Developer article: Preparing your app to be the default calling app Apple Developer article: Preparing your app to be the default messaging appAdd shortcut to Ai Call Summaries from Call History
Please add the Ai symbol in the call history under each call 📞 so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the desktop app and find analytics and then go to call logs and search for what you want.. That's kind of backwards GoTo... Please implement the Ai right into the phone logs under each call like Zoom and Dialpad..
Text Message Templates
I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to retype common responses (e.g., “What are your store hours?” or “Here is our website”). Ooma Office had this feature, and it was extremely convenient. Adding SMS templates to GoTo Connect would make it even more user-friendly and valuable for businesses that communicate frequently via text.Show name of who responded to shared texts vs just number
When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversation. EX. when viewing out going messages it would show time sent and user that sent message.End wrap up time for queue calls on mobile app
It is currently not possible for an agent to end their wrap up time manually after a queue call has been handled when using the mobile app. They must wait until the end of the wrap up time to be returned to the queue. The functionality works well on the desktop app, with the End wrap up time button appearing after a call.
