Zoho CRM Call Logs
Hello GoTo Community, We have been integrated for quite some time now between Go To and Zoho CRM. As we start to analyze our recruiting efforts, I've noticed that the outgoing call logs are being recorded as incoming calls. When we select the phone or call icon inside Zoho CRM, the pop up window appears and our desk phone rings. We answer our desk phone and then the call is placed to the lead or person that we were attempting to call. When this happens, the call activity type is labeled as "Incoming". When we physically use our desk phones to dial out, everything is logged correctly. Do you have any immediate plans to fix the call log type when utilizing the call icon inside Zoho CRM? Both the Go To help person I spoke to on the phone and Zoho developers stated that this is a known issue on the Go To side of things which is why I came here. The original Case Number for the ticket I opened was 20299433 which has just been closed since they couldn't help me out directly. They pointed me to this community board and requested that I posted the issue here. Thank you and I look forward to your response. JohnAndroid Auto Integrated into Mobile app
Hi, Would like to see Android Auto integrated into the mobile app. I take calls when I am out driving, and in Australia, it is an offence to handle your mobile device whilst driving. If a call comes in I have to pick up my phone to touch the answer button. This is a big no no in the land downunder!! The RingCentral app allows you to answer a call in Android Auto. Mathew
Pipedrive Integration--call/SMS logs in Deals
I appreciate the integration with Pipedrive. It creates a log entry for every call and also captures the text content of every SMS and voicemail for any person in the Pipedrive contact. It logs this information on that contact's record. However, it would be very helpful if the information was also logged into the record of whatever deal that person is attached to. A deal can be sitting there going "stale," when in realty, we been texting back and forth or having phone calls. This integration would be so much more helpful if the "deal" was updated. I contacted Pipedrive, but they said they don't control how the integration works...so now I'm making this request of you.
Compatibility with Apple Watch - Calls Ring on Watch
I'd really like compatibility with Apple Watch that would allow for calls to ring through on my watch. I like to keep my phone silent and use my watch to only important notifications during the work day, but I miss calls through GoTo because the notification/ring doesn't come through on my watch as it does with standard calls.Real-time translation for calls on mobile app GoTo on iPhone
Real-time translation during phone calls can indeed be a game-changer, especially when using tools like GoTo, which is widely used for meetings and calls. Here's how it could boost productivity and customer satisfaction: Global Communication: You can communicate seamlessly with clients or colleagues who speak different languages, making it easier to do business internationally without language barriers. Instant Understanding: No need for follow-up emails or miscommunications. Immediate translation ensures that both parties are on the same page during the conversation, enhancing the flow of information. Improved Customer Experience: Customers would appreciate the ability to communicate in their native language, making them feel more valued and understood, thus leading to better satisfaction. Efficient Problem Solving: Misunderstandings are often a roadblock in resolving issues. Real-time translation helps in providing quick, accurate solutions without the need for a translator.
Super Admins access user portals
In the old admin portal we could click at access a users portal. It would be GREAT if that could be brought back. Like, you go to a user profile and click a link to open their app.goto.com page with out the need to enter their password. From there we could make user changes that we can't from the admin portal and without trying to talk them through making the changes themselves.Live Speech to Text Transcription
Is there a way to do live speech to text, RTST (I just made that up), not text to speech, with GoTo Connect? Either a PC app or within the desktop app. I have a customer interested in this service. Android has a Live Transcribe app, but if I want to use it with a phone on GoTo Connect the conversation has to be on speaker phone to pick up both sides of the conversation.
GoTo Plugin in Teams - Status light
Hello everyone, I’ve been using the newly released plugin for Microsoft Teams from GoTo. It’s been a great addition, but I’ve noticed that there seems to be a missing feature. Specifically, when I’m in a phone call, the status light in Teams does not update to show that I’m on the phone. This feature would be incredibly useful for my workflow, as it would allow my colleagues and external users to our tenant who message/call me on teams to see at a glance when I’m on a call. I was wondering if there are any plans to implement this feature in a future update? If so, could anyone provide an estimated timeline for when this might be taking place? Thanks in advance for any information you can provide. Best regards
