IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagInternational SMS 95% of our guests are from Canada or the US, but we do have a small part that come from all over the world, and we would like to be able to offer that 5% the same experience as the North Americans. A...Paste images in the GoTo Connect chat At the moment, it's only possible to attach images in the chat, but it would be great to be able to copy and paste images directly into the message input field. Right now, we can only paste text. Co...Integration with Zoho Recruit GoTo Developers would love to see zoho recruit added to the available integrations. We're already using zoho crm & desk but recruit would be extremely helpful for us. Audit Logs & User Alerts for Configuration Changes I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. I’m not sure how long this was happening, and I only heard about it when p...Call Masking Capability I think it would be of value for companies to utilize call masking to help brand their calls and possibly avoid their company being labeled as spam by outside carriers. This could help GoTo help cus...Filter calls out by caller ID GoTo Connect AI assistant indicates that one can block a call by caller ID by entering the caller ID in the phone number field when setting up a call filter, however this results in an error saying t...Ability to disable the contact info pop-up in Messaging While using the Messaging functionality of the browser interface of app.goto.com a "contact card" pops up to the right of the message thread. When this occurs it greatly reduces the size of the messa...Separate audio controls for calls/texts Each staff member has a physical desk phone and a GoTo Connect account so we can text clients from our laptops after answering a call. I never want my laptop to ring when a call comes in, but I woul...Voicemail Portal Would it be beneficial to have a portal/web version for shared voicemail boxes? Users can login and it lists Could be another option in place of getting emails or directly on the phone. GoTo Connect AI Call Summaries It would be incredibly helpful if GoTo's AI had memory capabilities. Having memory would support us in more accurate AI-generated summaries when it comes to plan-building and typical conversations we...
Featured ContentGoTo Community Ideas Guidelines Thank you for taking the time to share your improvement ideas with us! Here are some simple guidelines that will help all of us get the most out of Community Ideas: Search the Community Ideas ...
Suggest, vote, and comment on ideas for improvements to existing features or new features.291 IdeasLatest Activity: 7 days ago
TagsAdministration & Configuration133 TopicsDesktop App47 TopicsMessaging Features38 TopicsVoice Features33 TopicsContact Center Features30 TopicsMobile Apps23 TopicsIntegrations & API23 TopicsReporting17 TopicsCustomer Engagement Features6 TopicsVoice Features. Reporting1 Topic
