GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.283 Posts

Ideas

Real-time translation for calls on mobile app GoTo on iPhone
Real-time translation during phone calls can indeed be a game-changer, especially when using tools like GoTo, which is widely used for meetings and calls. Here's how it could boost productivity and c...
Kirchperch
New Member
2 days ago
New
Customer Engagement Features
Integrations & API
Mobile Apps
3Views
0likes
0Comments
Audible Sound for Calls Waiting in Queue and Dashboard
It sure would be nice to have an audible beep sound on your computer speakers when there are users waiting in queue. Mitel Contact Center interface had this feature and it was very helpful for users ...
GillyGilson
Active Contributor
5 days ago
New
Contact Center Features
Desktop App
Mobile Apps
6Views
0likes
0Comments
SMS directly from shared inbox with inbound caller's phone number from the phone tab.
When we receive an inbound call, the caller is most likely a first-time caller. When we click on the caller's send SMS icon in the far right column, it only sends as a direct SMS that does not show...
RoadAngel
New Member
5 days ago
New
Messaging Features
4Views
0likes
0Comments
Forced = Forced
So the Supervisor Interface when user is paused says Forced but GoTo 0.574.0 4.12.2 user interface shows user as Away. Now we don't want users using Away as an option so Forced was perfect. Now all o...
GillyGilson
Active Contributor
6 days ago1 unread comment
Reviewed by moderator
Administration & Configuration
Contact Center Features
Desktop App
Reporting
16Views
0likes
1Comment
Ready = Ready
The new interface has the supervisor dashboard showing the word Ready but the GoTo 0.574.0 4.12.2 user interface has it showing as Available. How about we be consistant and use Ready for both. Ready ...
GillyGilson
Active Contributor
6 days ago2 unread comments
Reviewed by moderator
Administration & Configuration
Contact Center Features
Desktop App
18Views
0likes
2Comments
When uploading contacts via CSV file allow it to go to private contacts not just shared contacts
Currently when uploading contacts for an individual user via CSV file, the contacts import but only as shared contacts. This means for a person in our company trying to upload their personal contacts...
mattide
New Member
6 days ago1 unread comment
Investigating
Administration & Configuration
Desktop App
8Views
0likes
1Comment
Exportable Agent Performance Report
In the Agent performance report of Goto, Availability is shown as a graph and this information cannot be exported or used an any way other than a picture format. Can we please get this data in a usea...
Charrington2
Active Contributor
7 days ago3 unread comments
New
Administration & Configuration
Contact Center Features
Reporting
32Views
2likes
3Comments
Failed Fax - Document Image
It would be very helpful if the email notification for failed faxes had a sample of the document that couldn't be sent. We send 100+ documents daily. It's hard to know exactly what document failed to...
deanderhaag
New Member
8 days ago
New
Administration & Configuration
6Views
0likes
0Comments
Different Ringtone for Mobile App
I would like separate ring tones for the following: An incoming call on the main number that is ringing my phone because I am logged into the system to help back up incoming calls An incoming call...
Jeff-PartialIT
Active Contributor
15 days ago1 unread comment
Reviewed by moderator
Mobile Apps
10Views
1like
1Comment
Ringtone Changes (mute or lower volume)
Our office uses AirPods as headsets in conjunction with GoTo Connect on our phones. Even after adjusting the ringer on the phone, going through phone settings and GoTo settings, each time I get a GoT...
SixShooterAdv
New Member
20 days ago2 unread comments
Declined
Administration & Configuration
Customer Engagement Features
Mobile Apps
19Views
0likes
2Comments

Suggest, vote, and comment on ideas for improvements to existing features or new features.283 IdeasLatest Activity: 3 hours ago

Tags

Administration & Configuration116 Topics
Desktop App42 Topics
Voice Features32 Topics
Messaging Features29 Topics
Contact Center Features24 Topics
Integrations & API17 Topics
Mobile Apps16 Topics
Reporting13 Topics
Customer Engagement Features3 Topics
Voice Features. Reporting1 Topic