IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagCustom defined on phone vs. Not configured It would be nice if the default for phone buttons was "custom defined on phone" instead of "not configured." The reason for this is that we often show customers how to program their own speed dial...Two-Way Paging for Ring Groups -Intercom/page all phone unfortunately, when you page or intercom to a ring group, it only sends the audio, but it does not allow the receivers to talk back. Suggestion: develop a “two-way paging” feature for ring groups ...Automatic Agent Logout Based on System Schedule I'd like to propose implementing an automatic logout feature that would log agents out of queues on configured schedules. This functionality would ensure agents are automatically disconnected at the ...Call Pickup Group Most, if not all, phone systems, cloud or on-prem, have the ability to setup Call Pickup Groups. Adding this feature would make it a whole lot easier for users to pickup calls by not having to work o...Missed calls - Show call source Can we please add the source of a missed call into the call info panel in the phone window (direct vs queue). When a queue call comes in, it shows the name of the queue in the dial window, but it doe...Supervisor Dashboard ID / Phone Number Hi, I notice the Supervisor Dashboard does not show the Name of an external caller in the 'Agents' or 'Callers' tab when there is an inbound or outbound call to or from a Shared Contact. We know the ...Scheduled Reports delivered by email Provide a way for the analytics phone call reporting data to be sent via a scheduled email. Or make it available using the API. We need to use this data in our in house reporting dashboard. End wrap up time for queue calls on mobile app It is currently not possible for an agent to end their wrap up time manually after a queue call has been handled when using the mobile app. They must wait until the end of the wrap up time to be retu...Internal Contact Groups Can we please allow internal staff to see the user groups in the Contacts page of the GoTo desktop app. This is to allow staff to quickly see the availability of team members in different departments...Text Message Templates I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to...
Featured ContentGoTo Community Ideas Guidelines Thank you for taking the time to share your improvement ideas with us! Here are some simple guidelines that will help all of us get the most out of Community Ideas: Search the Community Ideas ...
Suggest, vote, and comment on ideas for improvements to existing features or new features.318 IdeasLatest Activity: 6 months ago
TagsAdministration & Configuration152 TopicsDesktop App55 TopicsMessaging Features41 TopicsContact Center Features37 TopicsVoice Features36 TopicsMobile Apps26 TopicsIntegrations & API25 TopicsReporting22 TopicsCustomer Engagement Features8 TopicsVoice Features. Reporting1 Topic
