GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.233 Posts

Ideas

Highlight and Dial
Our previous phone system had a Windows feature that I am now missing, a lot. Hopefully it can be added to GoTo. Basically anything you can highlight in Windows (as if you were going to copy it) c...
CaseyW
Active Contributor
2 days ago1 unread comment
New
20Views
0likes
1Comment
Allow Admins to Set & Lock Forward Text Messages to Email Property
For compliance purposes we have enabled the forward text message to email functionality for users in order to archive text messages within our email environment. This is needed as regulations in the...
djoertel
Visitor
2 days ago
New
Administration & Configuration
12Views
0likes
0Comments
Analytics - Filter by time
In analytics, our call center supervisors would like to be able to filter by time and not just by date.
SF3
New Member
7 days ago2 unread comments
Needs Info
72Views
0likes
2Comments
Grant permissions to listen to reports and calls to specific users
How can I give access to call reports & recordings for specific Users, not all Users?
DDM1
New Member
15 days ago6 unread comments
Reviewed by moderator
Administration & Configuration
Reporting
237Views
0likes
6Comments
Phone features
I had a question today if I were to blast a text to 200 people will the other people in the text message know each others phone number yall need to build a feature where people like me can text in a b...
shreefindsdeals
New Member
21 days ago
New
34Views
0likes
0Comments
GoToConnect API for Contacts
We're using a custom CRM system and would like to synchronise contact information with GoToConnect. Having the ability to CRUD contacts via an API would make this very simple. At the moment we have t...
redbullpeter
New Member
25 days ago
New
43Views
0likes
0Comments
Installable Progressive Web App
My whole team are working on Linux based desktop/laptops. It would be really useful to be able to have the standard web interface as an installable PWA. You could go one step further and package it...
redbullpeter
New Member
25 days ago
New
Desktop App
44Views
0likes
0Comments
Call queues announcing position
I support a couple of different customers with Call Queues, and I am finding that the call position is not being announced to the caller in both cases. Please advise.
Highroad_Admin
New Member
26 days ago2 unread comments
Reviewed by moderator
Messaging Features
98Views
0likes
2Comments
Delete SMS from Desktop App
I would like to be able to delete SMS messages using the Desktop Application. I get a ton of spam texts, and it would make life easy to just pop in and delete them without having to go get my phone.
DnevHIT
Active Contributor
27 days ago1 unread comment
Reviewed by moderator
Desktop App
58Views
0likes
1Comment
Hang up tone when customers disconnect
Recently I have had staff send me emails that they are not getting a tone when they end a phone call. After some testing I found that we only get a hang up tone when we end the call, so if the clien...
DHearn2001
New Member
29 days ago1 unread comment
Reviewed by moderator
Voice Features
64Views
0likes
1Comment

Suggest, vote, and comment on ideas for improvements to existing features or new features.233 IdeasLatest Activity: 2 months ago

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