IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagCannot Change Device Name - Add 'Use the Assigned User's Name' toggle to GoTo Admin Currently in GoTo Admin, you cannot change the name of a device that has a user assigned to it, and there is no option to turn off syncing with assigned user's name, only the option to turn of syncin...Notification for Email Domains Ending up in Bounce Filter Hi! I don't know if anyone else has been having this problem, but I have run into a time or two where my company emails are getting caught in Goto's bounce filter without any notification. This resul...AI Receptionist Transfers We need AI receptionist to support warm transfers, giving the recipient the choice to accept or decline incoming calls. If the recipient declines, the AI Receptionist should automatically route the c...Mass Text Message - Marking as Read Our team uses shared inboxes for text messaging to speak with customers and if an employee is off for a day and they come back the next day, they have to manually click through each text message to m...Administrative Report on call forwarding We have had and issue several times where an agent has forwarded their own lines either accidentally or intentionally but forgot. A report that can be run to see what extensions are forwarded if any ...Auto Reply SMS after Business Hours Other VoIP platforms allow you to set up an auto reply SMS for outside of work hours, that way if you get an SMS from a customer / client you can immediately respond with an auto reply to set expecta...Displaying Call reports Day wise while generating reports Weekly or Monthly. Currently the report shows the total number of calls aggregated for the selected date range (e.g., last 7 or 30 days). Could we add a feature to view this data broken down by day? It would be great t...Different Ringtones for Different Call Routing (Softphone) Problem Statement I use GoTo to receive calls from several different sources. Sometimes it's an internal call from my team, sometimes it's an after-hours support call, and sometimes it is a call to ...Create a direct message to more than one recipient without having to create a new team chat It would be helpful if we were able to create and send direct chat messages to more than one internal recipient under the "Direct Chats" section instead of having to create a new Team Chat to send a ...Admin Shared Contact management Would there be a way to make it that shared contacts(groups) only show based on user groups(admin)? Say I have a sales department in Utah and a sales department in Texas importing shared contacts for...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.348 IdeasLatest Activity: 2 months ago
TagsAdministration & Configuration171 TopicsDesktop App62 TopicsMessaging Features48 TopicsContact Center Features44 TopicsVoice Features40 TopicsMobile Apps30 TopicsReporting29 TopicsIntegrations & API26 TopicsCustomer Engagement Features9 TopicsVoice Features. Reporting1 Topic
