GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.262 Posts

Ideas

Call Pick Up Button Configuration
Our previous VoIP system allowed to have a button be simultaniously a pick up or speed dial. That is the ideal. Currently I was told I can only configure a button to be a pickup with a * code and i...
nhammer
New Member
4 days ago
New
6Views
0likes
0Comments
Record individual calls to use with AI Notetaker
I am using the AI Notetaker Grain. I would like to be able to record individual calls on-demand so I can upload the call recording to Grain. I would like to be able to do this from a phone, but if I ...
DavidH2as
Active Contributor
5 days ago1 unread comment
Accepted
9Views
0likes
1Comment
Tags and sort messages in the Shared Inbox
We need to be able to flag messages for other members of the team to pick up. We are able to tag messages, but not able to filter by the tags. Given this we are unsure how tags are intended to help...
Healthcare
Active Contributor
11 days ago
New
Messaging Features
10Views
1like
0Comments
Call Reports/Recording for specific extensions only
To allow certain users call reporting/recording access to their extensions/devices in their team only, not the entire organization
johntempro
New Member
11 days ago1 unread comment
Accepted
Reporting
15Views
0likes
1Comment
Volume Control on Custom Hold Message
We have uploaded a custom "On-Hold Message" which was professionally recorded for our business. Unfortunately it plays very loud when we put a customer on-hold. Currently the only solution to this p...
TeamISC
New Member
12 days ago3 unread comments
Reviewed by moderator
12Views
0likes
3Comments
Initiate new convo from shared inbox
When I am logged into multiple shared inboxes. I cannot start a new tex thread from from the inbox I am in when I initiate the new thread. The system defaults to the first inbox in the list of inboxe...
Healthcare
Active Contributor
15 days ago
New
Messaging Features
34Views
0likes
0Comments
Need additional CALL FILTERS features
Within Call Filters, It would be helpful to add: Add the ability to upload a table of new numbers with actions versus updating one number at a time. Ability to select individual, or multiple numbe...
BobS8900
New Member
16 days ago
New
12Views
0likes
0Comments
Ring Group Forwarding Description
This is a minor issue, but in the new admin portal, under "Ring Groups" and "Settings", the "Forwarding" description isn't quite clear. It has also confused some of the folks in GoTo support. Forwa...
mstrehler
Active Contributor
18 days ago1 unread comment
New
Administration & Configuration
14Views
0likes
1Comment
Built-In Hold Music volume adjustment
Hello, Several of our clients that use GoTo for their VoIP system have mentioned that some callers when placed on hold or park have mentioned the built-in hold music is too loud. I have searched th...
EvanW92
Active Contributor
20 days ago4 unread comments
Reviewed by moderator
Administration & Configuration
28Views
0likes
4Comments
Call Forward button
We could use a FORWARD button that can be set from the admin portal. Right now I have to login to the phones set a button as Forward. That works great, the LED lights when on, off when off. I would...
Ken_PittTech
Active Contributor
23 days ago
New
Administration & Configuration
Voice Features
7Views
0likes
0Comments

Suggest, vote, and comment on ideas for improvements to existing features or new features.

262 IdeasLatest Activity: 5 days ago

Tags

Administration & Configuration108 Topics
Desktop App34 Topics
Voice Features30 Topics
Messaging Features27 Topics
Contact Center Features21 Topics
Integrations & API14 Topics
Mobile Apps12 Topics
Reporting9 Topics
Customer Engagement Features1 Topic
Voice Features. Reporting1 Topic