IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagDisplaying Call reports Day wise while generating reports Weekly or Monthly. Currently the report shows the total number of calls aggregated for the selected date range (e.g., last 7 or 30 days). Could we add a feature to view this data broken down by day? It would be great t...Different Ringtones for Different Call Routing (Softphone) Problem Statement I use GoTo to receive calls from several different sources. Sometimes it's an internal call from my team, sometimes it's an after-hours support call, and sometimes it is a call to ...Create a direct message to more than one recipient without having to create a new team chat It would be helpful if we were able to create and send direct chat messages to more than one internal recipient under the "Direct Chats" section instead of having to create a new Team Chat to send a ...Admin Shared Contact management Would there be a way to make it that shared contacts(groups) only show based on user groups(admin)? Say I have a sales department in Utah and a sales department in Texas importing shared contacts for...Find me/Follow me tab issues This post has 2 issues in the same area of the admin portal Issue 1: The "More Option" drop down doesn't make ay sense. It should always be showing. Its just more clicking that I have to do that re...Add Reply-to Message Functionality in GoTo Connect Chats Can we add a feature to the GoTo Connect team chats that allows users to reply directly to a specific message? This would display the original message alongside the reply, making conversations easier...AI Receptionist voice recognition We are already using the AI Receptionist. There is one feature that would make it more personable, and maybe more easily accepted. If it could recognize the voice of people that call often, or if no...Whitelist for toll numbers It would be useful to be able to whitelist specific toll numbers so users are able to dial them without allowing all toll numbers. We have a number of regular suppliers that we use that would like t...Larger MMS picture file size Currently the system is limited to 1 Mb image files which is often very difficult to easily send without editing the picture. Please increase the file size to at least 1.5 Mb to be competitive with ...GoTo Call Reports-User Activity Please leave the Call Reports-user activity the way that it is. When we run reports, we need to see all data, regardless of whether or not a call was answered. Viewing the report from the analytics t...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.343 IdeasLatest Activity: 4 days ago
TagsAdministration & Configuration167 TopicsDesktop App62 TopicsMessaging Features46 TopicsContact Center Features43 TopicsVoice Features40 TopicsMobile Apps30 TopicsReporting27 TopicsIntegrations & API26 TopicsCustomer Engagement Features9 TopicsVoice Features. Reporting1 Topic
