GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.329 Posts

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Ideas

Call Screening - Option for name and reason of call
I had a customer ask me to suggest a feature for call screening. They want an option to screen BOTH the name and then a reason for the call.
M_Adams
Frequent Contributor
14 days ago2 unread comments
Reviewed by moderator
Administration & Configuration
Voice Features
24Views
0likes
2Comments
Branded Caller ID/ Rich Call Data support
Could GoTo Connect please implement "Branded caller ID" by way of Rich call data? https://www.ietf.org/archive/id/draft-ietf-sipcore-callinfo-rcd-05.html This would allow clients to add their logo/o...
tmansond
New Member
22 days ago
New
Messaging Features
9Views
0likes
0Comments
Call report of calls taken at each extension
I am trying to get a call report of calls taken at each extension. When I run the reports the numbers are WAY off. I assume they are counting calls to a ring group that are answered elsewhere. That...
Ken_PittTech
Active Contributor
27 days ago3 unread comments
Reviewed by moderator
Reporting
16Views
0likes
3Comments
Call forwarding on a schedule
Could you add the ability to call forward on a schedule? Instead of using the star codes on a daily basis, it would be great to set this up on a schedule. Scenario: A back office staff member cove...
Eli2006
Active Contributor
28 days ago1 unread comment
New
Administration & Configuration
Contact Center Features
Desktop App
Mobile Apps
Voice Features
15Views
0likes
1Comment
Activity reports - Update duration from seconds to minutes
In the Activity reports can we please have the duration updated from seconds to minutes?
lwestbrook
Active Contributor
30 days ago1 unread comment
Reviewed by moderator
Administration & Configuration
Reporting
31Views
1like
1Comment
Have Pre-call announcement (for answering party) available in dial plans.
Would like to be able to have pre call announcements an agent would hear in dial plans for call queues that roll over. I do know you can add one to a call queue but if the dial plan rolls over to a s...
Charrington2
Active Contributor
2 months ago2 unread comments
Reviewed by moderator
Administration & Configuration
Contact Center Features
17Views
0likes
2Comments
AI Receptionist warm transfer
Warm transfer in AI Receptionist The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be ...
g217469
New Member
2 months ago1 unread comment
Reviewed by moderator
Administration & Configuration
14Views
0likes
1Comment
Queue Caller report to include transfers
We have Handled count, Abandoned count and Evicted customer count, but unfortunately no transferred count. Can we add this into current reporting?
Charrington2
Active Contributor
2 months ago2 unread comments
Reviewed by moderator
Administration & Configuration
Contact Center Features
Reporting
33Views
2likes
2Comments
Admin / Super Admin change user password
The admin's should be able to set or change a users password from the admin portal.
Ken_PittTech
Active Contributor
2 months ago1 unread comment
Reviewed by moderator
Administration & Configuration
7Views
0likes
1Comment
Super Admin access user app
It would be very useful to allow me as a super admin to click on a user and be able to open their app.goto.com page to run test and make changes for the users.
Ken_PittTech
Active Contributor
2 months ago1 unread comment
Reviewed by moderator
Administration & Configuration
Desktop App
12Views
0likes
1Comment

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GoTo Community Ideas Guidelines
Thank you for taking the time to share your improvement ideas with us! Here are some simple guidelines that will help all of us get the most out of Community Ideas: Search the Community Ideas ...
GlennD
Place GoTo Community Basics

Suggest, vote, and comment on ideas for improvements to existing features or new features.329 IdeasLatest Activity: 6 days ago

Tags

Administration & Configuration160 Topics
Desktop App58 Topics
Messaging Features42 Topics
Contact Center Features40 Topics
Voice Features38 Topics
Mobile Apps28 Topics
Integrations & API25 Topics
Reporting25 Topics
Customer Engagement Features8 Topics
Voice Features. Reporting1 Topic