Call Pickup Group
Most, if not all, phone systems, cloud or on-prem, have the ability to setup Call Pickup Groups. Adding this feature would make it a whole lot easier for users to pickup calls by not having to work out which phone is ringing, they simply dial the * code to pickup calls for anyone in the same Call Pickup Group. The other option to pickup calls is, if users could see which users phones were ringing in their Contacts in the Quick Dial list, sidecar view, and then either right mouse click or select the 3 dots (more options) and pickup calls that way. Users often want to free up desktop real estate, so rather than have the GoTo app open they unpin the dial pad with sidecar for quick access to common contacts. Are there any plans for implementation of Call Pickup Groups in the near future?
Missed calls - Show call source
Can we please add the source of a missed call into the call info panel in the phone window (direct vs queue). When a queue call comes in, it shows the name of the queue in the dial window, but it does not show the name of the queue in the missed calls window. Currently there is no way of differentiating a missed direct call from an external number (either direct to the agents number, or via extension dialling in a dial plan) and a missed queue call. Agents are having missed queue calls when they are unable to answer, then do not know if they should be returning a missed call that might have been completed by another agent in the queue.Text Message Templates
I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to retype common responses (e.g., “What are your store hours?” or “Here is our website”). Ooma Office had this feature, and it was extremely convenient. Adding SMS templates to GoTo Connect would make it even more user-friendly and valuable for businesses that communicate frequently via text.Ability to block a caller on Desktop App
With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that these numbers are getting rotated around a lot from true spammers, but there are a handful of vendors and other sales companies that I'd also like to block. Adding this to the desktop would save me some time and make life easier :) Thanks, Dave
Call history in app
I would like to see a list of all calls that come in and Ring to a ring group and if it was missed and went to voicemail of not. The current issue we see is that if a call comes in to the ring group the folks part of that ring group cannot tell what came in and what was or was not answered.
Desktop App / Web App
Please make this change if possible When a user is using softphone on computer and they also have a desk phone as well - the default for the desktop app should be “Softphone” and not the model of their desk phone. This is just 1 more thing I need to explain as I am training my customers that doesnt seem like it should have to be there. If someone is logged into the softphone on their PC - softphone should be the default option. Thank you, Michael AdamsSoundboard Messages
Currently, soundboard messages can only be recorded by one agent through their computer. Just like with the phone system audio library, there should be an option to upload audio files for soundboard messages. Moreover, I've encountered issues recording soundboard messages, where the audio will be recorded through the laptop microphone instead of the external microphone. Adjusting the settings in the desktop app does not change the outcome.
