Installable Progressive Web App
My whole team are working on Linux based desktop/laptops. It would be really useful to be able to have the standard web interface as an installable PWA. You could go one step further and package it as an Appimage which could be installed as a "native" app for Linux. Take a look at how the Mattermost project package their client app for a multiple OS types.
Search feature for text and chat messages
Many other apps with text/chat features allow you to search in old messages for keywords but there is no search feature on GoTo. It makes it really hard for us to find old messages from current clients. "Which client said they needed X? When is client Y coming in? When did client Z last reach out?" We were able to do searches when we used Google Voice. Please enable this feature asap!!!
Contact list should show Company Name instead of "Unnamed"
Whenever i have a contact in my GoTo contact list which has a Company Name, but no First Name or Last Name, it shows up in my contact list as "Unnamed". This is not helpful to the user in any scenario I can imagine, especially when there are a lot of such Companies in the list. This happens a lot. For example "Verizon Support"; I do not have a first name or a last name to supply here, because I have no idea who I'm going to get when I call that number. It is not useful to me for this entry to show up as "Unnamed"; it should show up as "Verizon Support". This is very easy to achieve programatically. I know because I'm a software developer myself. Also, you are already essentially doing this with the first name and last name. For example if there is an entry called Mary Jones, and both first name and last name are present, it displays under "M" as "Mary Jones", but if only the last name, Jones, is present, it shows up as Jones. Just do the same thing for Company name if niether first or last name is present. Better yet, include entries multiples times in the list to make them easier to find. This is what I do in my own applications. For example, if you have an entry of Mary Jones at American Family Insurance, display it three times as "Mary Jones - American Family Insurance", "Jones, Mary - American Family Insurance", and also "American Family Insurance - Mary Jones". Perhaps not everyone will want to see their list this way, but I think you will find that people like it. If you want this behavior to be optional, simply add a setting called "List contacts multiple times" or something like that. But at the very least, please do not list anything as "Unnamed" unless there is no first name, lastname OR company name; just display whatever name you have available. As a work-around, I have had to copy the Company Name into the First Name on all of my contacts, and remember to do this for each new contact I create, or whenever I change a contact. This works, but it's clunky and inconvenient.GoTo Connect Windows Client - Appearing ontop of all other apps
Currently the GoTo Connect Windows application launches in the foreground over all other apps anytime it reauths my account. This is incredibly disruptive and irritating. This needs to occur in the background. I suggest the application launch in the Windows tray and auth my account in the background. At the very least, make this an option in the settings.
Inbound Caller ID
If we create a contact, it would be nice for the inbound caller ID to match the contact's name when displaying who calls on the phone and in the app. Example: Contact: John Doe Cell Phone Number: 999-555-1212 When John Doe calls me, it would be nice for the caller id to display John Doe instead of Wireless Caller.
Captioning for all phone calls for hearing impaired
The desktop GoTo App has a feature for transcript of GoTo meetings. However, it does not provide captioning for general phone use, for all phone calls, for example. If that kind of feature could be developed, it could be a game changer for an employee who is severely hearing impaired. Yes, I realize that hearing aids with Bluetooth can be paired with the Yealink phone, but that is not sufficient. This employee is severely hearing impaired whereby that option does not seem to be generally useful to them.
