Filter calls out by caller ID
GoTo Connect AI assistant indicates that one can block a call by caller ID by entering the caller ID in the phone number field when setting up a call filter, however this results in an error saying the value in that field must be a valid phone number. Suggest the call filter pop-up be modified to allow filtering by either the caller ID or the phone number (perhaps 2 separate text boxes only 1 of which needs to be filled out).
Ability to disable the contact info pop-up in Messaging
While using the Messaging functionality of the browser interface of app.goto.com a "contact card" pops up to the right of the message thread. When this occurs it greatly reduces the size of the message thread and text entry box impacting the workflow for users on systems with smaller screens. It would be great if there was a way to disable the pop-up globally or by user or that when it pops up it would resize the other panes of the UI so the messaging thread has as much real estate as possible.
Separate audio controls for calls/texts
Each staff member has a physical desk phone and a GoTo Connect account so we can text clients from our laptops after answering a call. I never want my laptop to ring when a call comes in, but I would like to hear a ping when a text comes in. Can you please separate the audio controls for these two features? Thanks!
When uploading contacts via CSV file allow it to go to private contacts not just shared contacts
Currently when uploading contacts for an individual user via CSV file, the contacts import but only as shared contacts. This means for a person in our company trying to upload their personal contacts, they immediately get shared with the entire company and clutter everyone's contacts. Please make an option so that when you upload contacts for an individual user, it uploads to Private Contacts instead of Shared Contacts, or at least give the option to the user to upload to either. This is a royal pain for users who are trying to get their contacts into GoTo App and don't want to or can't use Outlook.Search feature for text and chat messages
Many other apps with text/chat features allow you to search in old messages for keywords but there is no search feature on GoTo. It makes it really hard for us to find old messages from current clients. "Which client said they needed X? When is client Y coming in? When did client Z last reach out?" We were able to do searches when we used Google Voice. Please enable this feature asap!!!Ability to block a caller on Desktop App
With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that these numbers are getting rotated around a lot from true spammers, but there are a handful of vendors and other sales companies that I'd also like to block. Adding this to the desktop would save me some time and make life easier :) Thanks, Dave
