Can we please add the source of a missed call into the call info panel in the phone window (direct vs queue). When a queue call comes in, it shows the name of the queue in the dial window, but it does not show the name of the queue in the missed calls window.
Currently there is no way of differentiating a missed direct call from an external number (either direct to the agents number, or via extension dialling in a dial plan) and a missed queue call.
Agents are having missed queue calls when they are unable to answer, then do not know if they should be returning a missed call that might have been completed by another agent in the queue.
