Link Sound Clips to Holiday Schedules
With this improvement many MSP's or multi-site admins would be able to set a holiday schedule once a year with specific voicemail messages linked to each holiday in their schedule. Currently we are having to set calendar reminders before every relevant holiday to remember to update the dial plan of each site (client in our case), in order to match the holiday voicemail message to the already scheduled upcoming holiday. This of course can be mitigated by using generic holiday messages, but not all clients are so flexible.
Call Forward button
We could use a FORWARD button that can be set from the admin portal. Right now I have to login to the phones set a button as Forward. That works great, the LED lights when on, off when off. I would think it should be an easy add for the programmer to add the button. It may have to end up being a fixed destination but even that is better then nothingControl Schedule from line key (button)
It would be great to be able to over ride the Schedule from a button on the phone. It would be something line: Press a "night mode" button that is linked to a Schedule. Get prompted or just enter 1 for normal Schedule (LED off) 2 for not open Schedule (LED Green) 3 for Holiday (LED red) And have the LED show that state.Check Shared Voicemail from the client and web app
We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extension. This is something we have had for a very long time with the previous old pbx and we are already missing with just one group of users being moved to GoTo connect.
Hang up tone when customers disconnect
Recently I have had staff send me emails that they are not getting a tone when they end a phone call. After some testing I found that we only get a hang up tone when we end the call, so if the client on the other end of the phone ends the call we don't get a hang up tone. This seems backwards to me, isn't the point of the hang up tone is to let the caller know that the call has ended. I would like to have the tone re-configured so that you get one when the call endsregardless of who ends the call,or at the very least have this switched so that we get a hang up tone when theother caller ends the call. Thank you, David Hearn
AI Sound Clip Greeting
Hello GoTo, I love the AI text to speech option! One thing I would suggest is to save the text so it can be easily modified in the future. Right now I am suggesting customers they store the typed out greetings in a Google Doc or Word. If this is not possible it would be nice to at least the text format that was saved, even if it is unable to be changed. It would be nice to copy and paste it in case they didn't save the format for future reference. Thank you!
