Check Shared Voicemail from the client and web app
We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extension. This is something we have had for a very long time with the previous old pbx and we are already missing with just one group of users being moved to GoTo connect.
Live over the phone language translation
Please provide live, over-the-phone language translation so we can help our international customers from the moment they call in. There are several 3rd party apps that offer this service, however they do not appear to integrate with our current phone system. Thank you.
Voicemail skip ahead, rewind on desk phones
Many phone systems let you play voicemails faster or slower or skip forwards and backwards. The only option right now is to completely delete the whole voicemail. We would like this option on our deskphones by numpad key press. If not available for desk phones, having the option on the website would work OK, but you can't forward voicemail to another ext. on the website. Right now there is a forward/back by 10 seconds option on the website, but nothing else.Add ability to comment on voicemail transcription
Hi there, I would like to be able to add a comment or note to a voicemail transcription. For example, when the transcription has made an error, I want to be able to add a comment or note that shows the correction, without actually editing the original transcription. (For record-keeping reasons, it would be a terrible idea to be able to edit the original transcription, at least without some kind of tracking and version history being saved.) Thanks.
Real Time Calls in Progress
Please add the ability to see phone calls currently in progress in real time, along with details. Would like to see when someone is on an active call including the other number, duration, etc. The ability to end the call would be a nice bonus. Had this ability with a previous VOIP system and was surprised not to find it here.
Link Sound Clips to Holiday Schedules
With this improvement many MSP's or multi-site admins would be able to set a holiday schedule once a year with specific voicemail messages linked to each holiday in their schedule. Currently we are having to set calendar reminders before every relevant holiday to remember to update the dial plan of each site (client in our case), in order to match the holiday voicemail message to the already scheduled upcoming holiday. This of course can be mitigated by using generic holiday messages, but not all clients are so flexible.
Proposal for Enhanced Call Monitoring Capabilities in GoTo
To improve our ability to assist customers effectively, we would like GoTo to implement enhanced call monitoring capabilities, even when calls are forwarded outside the GoTo platform. Specifically, we request that GoTo’s AI Optimization continue monitoring and generating reports on calls transferred to our AI virtual voice agents. This would allow us to ensure that customer inquiries are being handled properly and provide valuable insights into their experience. Our preferred solution is for GoTo’s AI to maintain oversight of forwarded calls, as we are already developing a system for AI-driven customer interactions. However, we would also like to explore whether GoTo has plans to integrate AI virtual voice agents directly into its platform. If this functionality is on the roadmap, we would appreciate details on expected availability and capabilities. By implementing these features, GoTo can help us maintain a seamless customer experience while leveraging AI-driven solutions to optimize service quality.
Control Schedule from line key (button)
It would be great to be able to over ride the Schedule from a button on the phone. It would be something line: Press a "night mode" button that is linked to a Schedule. Get prompted or just enter 1 for normal Schedule (LED off) 2 for not open Schedule (LED Green) 3 for Holiday (LED red) And have the LED show that state.
