Hang up tone when customers disconnect
Recently I have had staff send me emails that they are not getting a tone when they end a phone call. After some testing I found that we only get a hang up tone when we end the call, so if the client on the other end of the phone ends the call we don't get a hang up tone. This seems backwards to me, isn't the point of the hang up tone is to let the caller know that the call has ended. I would like to have the tone re-configured so that you get one when the call endsregardless of who ends the call,or at the very least have this switched so that we get a hang up tone when theother caller ends the call. Thank you, David Hearn
Audio cue for when a customer ends a call or gets disconnected
With GoTo Connect, there is an audible audio cue when I click the end call button, but when a customer ends the call or disconnects the call, it does not play any sound. I would think it would be more important to have the sound play when the customer ends or disconnects prematurely versus only having it make a sound for when I am ending a call. Thanks, that is all!
AI Sound Clip Greeting
Hello GoTo, I love the AI text to speech option! One thing I would suggest is to save the text so it can be easily modified in the future. Right now I am suggesting customers they store the typed out greetings in a Google Doc or Word. If this is not possible it would be nice to at least the text format that was saved, even if it is unable to be changed. It would be nice to copy and paste it in case they didn't save the format for future reference. Thank you!Live over the phone language translation
Please provide live, over-the-phone language translation so we can help our international customers from the moment they call in. There are several 3rd party apps that offer this service, however they do not appear to integrate with our current phone system. Thank you.
Voicemail skip ahead, rewind on desk phones
Many phone systems let you play voicemails faster or slower or skip forwards and backwards. The only option right now is to completely delete the whole voicemail. We would like this option on our deskphones by numpad key press. If not available for desk phones, having the option on the website would work OK, but you can't forward voicemail to another ext. on the website. Right now there is a forward/back by 10 seconds option on the website, but nothing else.Recording outbound phone calls
Hello all, my business operates inatwo partyconsent state andwouldliketo beable tolegallyrecord outgoing phonecallsforquality assurancepurposes. Weareinthehealthcareindustry andIam wondering ifthereisan automatic way toplay recording onalloutgoingcalls priorto mystaff greeting the otherparty. Wealreadyusethe dialplan andrecordingforincomingcalls but isthereaway tosetitup foroutgoingcalls sothatmy staffdoesnot havetosayiteverytime?Automatic Audible Beep Instead of voice announcing Calls will be recorded
Hi - Does anyone know if goto phone has a feature of an automatic audible beep for CA companies? Instead of each outgoing phone call starting with "this call will be recorded....." it use to be permitted that you could have an automatic audible beep that complied with CA two party consentAdd ability to comment on voicemail transcription
Hi there, I would like to be able to add a comment or note to a voicemail transcription. For example, when the transcription has made an error, I want to be able to add a comment or note that shows the correction, without actually editing the original transcription. (For record-keeping reasons, it would be a terrible idea to be able to edit the original transcription, at least without some kind of tracking and version history being saved.) Thanks.
