IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagBulk Transcription Download from Call Reports Can you please add a feature where you can have transcriptions included in the Call Reports export section? This would be a huge help for us to develop our internal documentation. Have Pre-call announcement (for answering party) available in dial plans. Would like to be able to have pre call announcements an agent would hear in dial plans for call queues that roll over. I do know you can add one to a call queue but if the dial plan rolls over to a s...Add a dial plan ext with speed dial button On the legacy portal you are able to program dial plan ext as a speed dial key. On the new admin portal they do not show up when trying to program a speed dial key. This needs to be fixed ASAP please...AI Receptionist warm transfer Warm transfer in AI Receptionist The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be ...Mark a read text message to unread for future reply I would love to have the ability to unread a read text for future reply. After I read the text message I have to write the phone number down so I could get back to the sender. The sample text messag...Mark Text Messages as Read/Unread I'd love to see GoTo have this feature both on the browser and the smartphone apps. iPhone native text messages just added this, so hopefully GoTo will do the same. Thank you! Queue Caller report to include transfers We have Handled count, Abandoned count and Evicted customer count, but unfortunately no transferred count. Can we add this into current reporting? Admin / Super Admin change user password The admin's should be able to set or change a users password from the admin portal. Super Admin access user app It would be very useful to allow me as a super admin to click on a user and be able to open their app.goto.com page to run test and make changes for the users. Add shortcut to Ai Call Summaries from Call History Please add the Ai symbol in the call history under each call 📞 so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the de...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.324 IdeasLatest Activity: 2 days ago
TagsAdministration & Configuration157 TopicsDesktop App57 TopicsMessaging Features41 TopicsContact Center Features39 TopicsVoice Features36 TopicsMobile Apps27 TopicsIntegrations & API25 TopicsReporting23 TopicsCustomer Engagement Features8 TopicsVoice Features. Reporting1 Topic
