GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.331 Posts

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Ideas

Delayed Ring in ring groups. Ability to select a delayed ring for some extensions in a ring group.
The ability to select a delayed ring for some extensions in a ring group.
ACP232
New Member
2 days ago
New
Administration & Configuration
Voice Features
10Views
0likes
0Comments
Sync contacts with another CRM via API
Hello! I’m new to developing with GoTo and would like to know if it’s possible to sync GoTo Connect contacts with another CRM using the API. The idea is: when a client sends a message, GoTo would t...
th2106
Visitor
3 days ago1 unread comment
New
Integrations & API
43Views
0likes
1Comment
Activity reports - Update duration from seconds to minutes
In the Activity reports can we please have the duration updated from seconds to minutes?
lwestbrook
Active Contributor
8 days ago1 unread comment
Reviewed by moderator
Administration & Configuration
Reporting
31Views
1like
1Comment
AI Receptionist warm transfer
Warm transfer in AI Receptionist The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be ...
g217469
New Member
9 days ago1 unread comment
Reviewed by moderator
Administration & Configuration
15Views
0likes
1Comment
Admin / Super Admin change user password
The admin's should be able to set or change a users password from the admin portal.
Ken_PittTech
Active Contributor
9 days ago1 unread comment
Reviewed by moderator
Administration & Configuration
8Views
0likes
1Comment
Super Admin access user app
It would be very useful to allow me as a super admin to click on a user and be able to open their app.goto.com page to run test and make changes for the users.
Ken_PittTech
Active Contributor
9 days ago1 unread comment
Reviewed by moderator
Administration & Configuration
Desktop App
13Views
0likes
1Comment
Call Screening - Option for name and reason of call
I had a customer ask me to suggest a feature for call screening. They want an option to screen BOTH the name and then a reason for the call.
M_Adams
Frequent Contributor
15 days ago2 unread comments
Reviewed by moderator
Administration & Configuration
Voice Features
24Views
0likes
2Comments
Branded Caller ID/ Rich Call Data support
Could GoTo Connect please implement "Branded caller ID" by way of Rich call data? https://www.ietf.org/archive/id/draft-ietf-sipcore-callinfo-rcd-05.html This would allow clients to add their logo/o...
tmansond
New Member
24 days ago
New
Messaging Features
9Views
0likes
0Comments
Over/back arrow from user to user
Arrow button for the next user should be stationary and should not change location based on how long the name is. It would be helpful to be on both the right and left side of the screen. Its very a...
M_Adams
Frequent Contributor
28 days ago3 unread comments
Delivered
Administration & Configuration
20Views
0likes
3Comments
Call report of calls taken at each extension
I am trying to get a call report of calls taken at each extension. When I run the reports the numbers are WAY off. I assume they are counting calls to a ring group that are answered elsewhere. That...
Ken_PittTech
Active Contributor
29 days ago3 unread comments
Reviewed by moderator
Reporting
16Views
0likes
3Comments

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GoTo Community Ideas Guidelines
Thank you for taking the time to share your improvement ideas with us! Here are some simple guidelines that will help all of us get the most out of Community Ideas: Search the Community Ideas ...
GlennD
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Suggest, vote, and comment on ideas for improvements to existing features or new features.331 IdeasLatest Activity: 2 hours ago

Tags

Administration & Configuration161 Topics
Desktop App58 Topics
Messaging Features42 Topics
Contact Center Features40 Topics
Voice Features39 Topics
Mobile Apps28 Topics
Integrations & API26 Topics
Reporting25 Topics
Customer Engagement Features8 Topics
Voice Features. Reporting1 Topic