GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.286 Posts

Ideas

1day vs 3hr Stats on Supervisor Dashboard and Wallboard
Please go back to displaying the entire day's stats on the Supervisor Dashboard and Wallboard. My company's call center supervisors and managers use the Contact Center Supervisor Dashboard or Wallb...
ragiven
Active Contributor
2 days ago
New
Contact Center Features
Desktop App
Reporting
5Views
0likes
0Comments
Analytics - Pause Reasons by Agent
Currently the agent can select a reason they are pausing yet as a supervisor I cant see any breakdown of those options, so why have them? The only good this does if the supervisor is watching the que...
mkeaton
Frequent Contributor
2 days ago21 unread comments
Accepted
Administration & Configuration
2KViews
9likes
21Comments
Voicemail Reports
I may have suggested this before, but I've had some customers recently ask me for a voicemail report (full, number of messages, etc.). They are looking for a report that lists all users and their vo...
mstrehler
Active Contributor
2 days ago
New
Reporting
9Views
0likes
0Comments
MMS Image Zoom
We need to be able to zoom into photos / images that are received via MMS within the goto connect app. Currently we are forced to download or take screenshots so that we can perform this process. Thi...
ontimetechpros
New Member
2 days ago
New
Desktop App
Messaging Features
Mobile Apps
7Views
0likes
0Comments
Integrate Google Translate Live Audio Translation
Please add the ability to integrate Google Translate's Live Audio Translation to help small business work to support the immigrant community. Thank you.
DANWA
Active Contributor
5 days ago2 unread comments
Reviewed by moderator
Integrations & API
254Views
2likes
2Comments
Real-time translation for calls on mobile app GoTo on iPhone
Real-time translation during phone calls can indeed be a game-changer, especially when using tools like GoTo, which is widely used for meetings and calls. Here's how it could boost productivity and c...
Kirchperch
New Member
5 days ago
New
Customer Engagement Features
Integrations & API
Mobile Apps
4Views
0likes
0Comments
Missed Call report
Hey all Is it possible to set up a report that shows missed calls within the call reports? This will benefit SMB as it will show if contact needs to be approached Thank you Nigel...
NCESI
Visitor
8 days ago5 unread comments
Delivered
Contact Center Features
838Views
0likes
5Comments
Swapping Out a device's hardware
On the legacy PBX, you could easily swap out or remove a device's assigned hardware by going to the Device profile, clicking the Hardware tab, and accessing a drop down menu. This is useful for when ...
Blake_Eckert
Active Contributor
8 days ago3 unread comments
Delivered
Administration & Configuration
929Views
2likes
3Comments
Desktop and Mobile Application presence or awareness status
Have the Desktop and Mobile applications report presence or awareness status When the users are logged in on their desktop or mobile applications, report on the PBX that the "device" is online...
JZeh
Active Contributor
8 days ago2 unread comments
Delivered
Desktop App
Mobile Apps
1.1KViews
3likes
2Comments
Recording outbound phone calls
Hello all, my business operates in a two party consent state and would like to be able to legally record outgoing phone calls for quality assurance purposes. We are in the healthcare industry and I ...
adnanfaruqimd
New Member
8 days ago2 unread comments
Reviewed by moderator
Voice Features
371Views
0likes
2Comments

Suggest, vote, and comment on ideas for improvements to existing features or new features.286 IdeasLatest Activity: 8 months ago

Tags

Administration & Configuration116 Topics
Desktop App44 Topics
Voice Features32 Topics
Messaging Features30 Topics
Contact Center Features25 Topics
Mobile Apps17 Topics
Integrations & API17 Topics
Reporting15 Topics
Customer Engagement Features3 Topics
Voice Features. Reporting1 Topic