IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagVoicemail report under the call reports I saw a few other suggestions on this but I also want to suggest that there should be some type of voicemail report under the call reports. Managers should have visibility into voicemails to ensure t...Need to See Both Original Caller and Forwarding Number in Call forwarding When customers dial Phone Number A, I forward the call to an external number B using the Dial Plan Editor. Number B is tied to my AI Voice Bot via SIP trunking. However, depending on how I configure...Separate audio controls for calls/texts Each staff member has a physical desk phone and a GoTo Connect account so we can text clients from our laptops after answering a call. I never want my laptop to ring when a call comes in, but I woul...Voicemail Portal Would it be beneficial to have a portal/web version for shared voicemail boxes? Users can login and it lists Could be another option in place of getting emails or directly on the phone. GoTo Connect AI Call Summaries It would be incredibly helpful if GoTo's AI had memory capabilities. Having memory would support us in more accurate AI-generated summaries when it comes to plan-building and typical conversations we...Inbox queues- Mobile App Would like the ability to answer inbox queues via the mobile app messages. Allow for the whole team to be connected with their mobile device and not in front of computer. Also, even when the pag...Call queues announcing position I support a couple of different customers with Call Queues, and I am finding that the call position is not being announced to the caller in both cases. Please advise. Wallboard Privacy Settings Wallboard Links should only be accessible by all logged in users/agents if allowed. When creating a wallboard add a privacy option, I imagine private/public toggle would be the only options needed. P...Ring Strategy Issues/Ideas The issue we are having is either staff at the end of their shift get slammed when using "Fewest Sent to Agent " or when we use "Fewest Answered" those coming onto a shift get slammed. The real issu...Agent status on WallBoard If a rep takes a call right now in 1 of the 5 queues the system correctly prevents them from receiving other calls from the remaining 4 queues. Why does the wallboards show them available in the ...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.284 IdeasLatest Activity: 5 days ago
TagsAdministration & Configuration131 TopicsDesktop App44 TopicsMessaging Features35 TopicsVoice Features33 TopicsContact Center Features30 TopicsMobile Apps23 TopicsIntegrations & API21 TopicsReporting17 TopicsCustomer Engagement Features5 TopicsVoice Features. Reporting1 Topic
