IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagThe Mobile App needs more than one ringtone Our office has 20 people with the app and we all get the same ringtone and it's nuts that we can't change it or set a volume for it. How hard can this be? Add additional languages for AI call recordings summary - Vietnamese Language Our care managers would like to utilize AI to summarize call recordings each time they assist a customer. While the Goto system currently supports English language summaries, can you assist in adding...Custom defined on phone vs. Not configured It would be nice if the default for phone buttons was "custom defined on phone" instead of "not configured." The reason for this is that we often show customers how to program their own speed dial...Differentiate between internal and external calls on Yealink phones Yealink supports having different ringtones to differentiate between internal and external incoming calls. However, they require that this feature also be supported by the VoIP service, which is not ...Two-Way Paging for Ring Groups -Intercom/page all phone unfortunately, when you page or intercom to a ring group, it only sends the audio, but it does not allow the receivers to talk back. Suggestion: develop a “two-way paging” feature for ring groups ...Allow setting the number of callers required for"Periodic announcement message" trigger in Queues After trying to get the "Period announcement message" to trigger, I called support to find out why it wasn't working. I was informed that the message is only played when there are 3 or more callers ...Check Shared Voicemail from the client and web app We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extensio...Automatic Agent Logout Based on System Schedule I'd like to propose implementing an automatic logout feature that would log agents out of queues on configured schedules. This functionality would ensure agents are automatically disconnected at the ...Call Pickup Group Most, if not all, phone systems, cloud or on-prem, have the ability to setup Call Pickup Groups. Adding this feature would make it a whole lot easier for users to pickup calls by not having to work o...Missed calls - Show call source Can we please add the source of a missed call into the call info panel in the phone window (direct vs queue). When a queue call comes in, it shows the name of the queue in the dial window, but it doe...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.318 IdeasLatest Activity: 21 hours ago
TagsAdministration & Configuration152 TopicsDesktop App55 TopicsMessaging Features41 TopicsContact Center Features37 TopicsVoice Features36 TopicsMobile Apps26 TopicsIntegrations & API25 TopicsReporting22 TopicsCustomer Engagement Features8 TopicsVoice Features. Reporting1 Topic
