IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagConference Bridge Hold Music Not Reflecting Configured Playlist I've recently noticed that the hold music for our Conference Bridge is defaulting to the system's "Default" music, even though we have a specific Hold Music Playlist configured in the System Settings...Soundboard Messages Currently, soundboard messages can only be recorded by one agent through their computer. Just like with the phone system audio library, there should be an option to upload audio files for soundboard ...The Mobile App needs more than one ringtone Our office has 20 people with the app and we all get the same ringtone and it's nuts that we can't change it or set a volume for it. How hard can this be? Play Audio to leave a VM message We are a lead gen company, and we call hundreds of leads a day. It'll be best and very helpful if there is a feature in Goto Voice where we can save a pre-recorded message to play or to send as our v...Call Park On Mobile App Icon Many users that work in offices are not at their desks so it would be nice if you could assign a call park/call park retrieve icon in the app. This is a feature that RingCentral and several other ho...Integration with Clio An integration should be implemented for Clio Manage and Clio Grow. The existing integration for Clio Manage lacks many features and often does not work as expected. Paste images in the GoTo Connect chat At the moment, it's only possible to attach images in the chat, but it would be great to be able to copy and paste images directly into the message input field. Right now, we can only paste text. Co...Integration with Zoho Recruit GoTo Developers​ would love to see zoho recruit added to the available integrations. We're already using zoho crm & desk but recruit would be extremely helpful for us. International SMS 95% of our guests are from Canada or the US, but we do have a small part that come from all over the world, and we would like to be able to offer that 5% the same experience as the North Americans. A...Log into ALL queue on GoTo APP with a single button/command/action On the Desktop APP > Contact Center. I am able to log IN to ALL my assigned queues with a single button. As well as log OUT of ALL queues. On the GoTo APP on my phone, I have to dial *13### ex...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.295 IdeasLatest Activity: 2 days ago
TagsAdministration & Configuration136 TopicsDesktop App48 TopicsMessaging Features38 TopicsVoice Features34 TopicsContact Center Features31 TopicsIntegrations & API24 TopicsMobile Apps22 TopicsReporting17 TopicsCustomer Engagement Features6 TopicsVoice Features. Reporting1 Topic
