IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagPaste images in the GoTo Connect chat At the moment, it's only possible to attach images in the chat, but it would be great to be able to copy and paste images directly into the message input field. Right now, we can only paste text. Co...Log into ALL queue on GoTo APP with a single button/command/action On the Desktop APP > Contact Center. I am able to log IN to ALL my assigned queues with a single button. As well as log OUT of ALL queues. On the GoTo APP on my phone, I have to dial *13### ex...Integration with Zoho Recruit GoTo Developers would love to see zoho recruit added to the available integrations. We're already using zoho crm & desk but recruit would be extremely helpful for us. Pause in speed dials The phones support pauses, but the speed dials don't allow commas (,). Doesn't make sense. The "workaround" is for me to manually go into each phone and add the commas. C Greeting for AI Receptionist Currently, there is no way to configure a greeting for the AI receptionist. It would be nice if customers could configure how the AI receptionist greets customers, such as announcing the business nam...Call Masking Capability I think it would be of value for companies to utilize call masking to help brand their calls and possibly avoid their company being labeled as spam by outside carriers. This could help GoTo help cus...Audit Logs & User Alerts for Configuration Changes I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. I’m not sure how long this was happening, and I only heard about it when p...Inbox queues- Mobile App Would like the ability to answer inbox queues via the mobile app messages. Allow for the whole team to be connected with their mobile device and not in front of computer. Also, even when the pag...Call recording accessThe way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have...The Mobile App needs more than one ringtone Our office has 20 people with the app and we all get the same ringtone and it's nuts that we can't change it or set a volume for it. How hard can this be?
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Suggest, vote, and comment on ideas for improvements to existing features or new features.290 IdeasLatest Activity: 22 hours ago
TagsAdministration & Configuration133 TopicsDesktop App47 TopicsMessaging Features37 TopicsVoice Features33 TopicsContact Center Features30 TopicsMobile Apps23 TopicsIntegrations & API23 TopicsReporting17 TopicsCustomer Engagement Features5 TopicsVoice Features. Reporting1 Topic
