IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagAdd fax option to mobile app I would like to have a fax option from the mobile app also currently you can only fax with the desktop add and i would like to see the option to create a fax from the mobile app also AI call recordings summary - Vietnamese Language Our care managers would like to utilize AI to summarize call recordings each time they assist a customer. While the Goto system currently supports English language summaries, can you assist in adding...Pipedrive Integration--call/SMS logs in Deals I appreciate the integration with Pipedrive. It creates a log entry for every call and also captures the text content of every SMS and voicemail for any person in the Pipedrive contact. It logs this ...Support management of outbound caller ID from API Please add support to manage the outbound DID / caller ID assigned to a line from the API. (Specifically referring to the phone number that shows up for the recipients of their calls.) You can manage...GoTo Connect Windows Client - Appearing ontop of all other apps Currently the GoTo Connect Windows application launches in the foreground over all other apps anytime it reauths my account. This is incredibly disruptive and irritating. This needs to occur in the b...Call Recording Filenames - Amazon S3 Buckets I would like to see the users extension added back to the filename for recorded calls sent to the Amazon S3 Buckets. Call Recording V2 dropped the phone number and extension from the filename and mak...Average Wait Time Widget Currently their is a widget for the longest wait time but not one for the average wait time. There are reports available for this but we have a wallboard up to make sure anyone can at a glance see wh...Mark a read text message to unread for future reply I would love to have the ability to unread a read text for future reply. After I read the text message I have to write the phone number down so I could get back to the sender. The sample text messag...Inbound Caller ID from Contacts List I'm using the Android app. If an inbound call is coming from a phone number belonging to a contact in any of my contacts list, I'd like that person's name to be displayed from my contacts list, overr...Audible Sound for Calls Waiting in Queue and Dashboard It sure would be nice to have an audible beep sound on your computer speakers when there are users waiting in queue. Mitel Contact Center interface had this feature and it was very helpful for users ...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.304 IdeasLatest Activity: 4 months ago
TagsAdministration & Configuration134 TopicsDesktop App45 TopicsMessaging Features35 TopicsVoice Features34 TopicsContact Center Features28 TopicsIntegrations & API24 TopicsMobile Apps21 TopicsReporting17 TopicsCustomer Engagement Features5 TopicsVoice Features. Reporting1 Topic
