GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.297 Posts

Ideas

Differentiate between internal and external calls
Yealink supports having different ringtones to differentiate between internal and external incoming calls. However, they require that this feature also be supported by the VoIP service, which is not ...
BlakeEckert
Active Contributor
3 years ago10 unread comments
Reviewed by moderator
Administration & Configuration
2.5KViews
13likes
10Comments
Fax History Log
We are starting to use the GoTo fax service and found that is is lacking a fax history log. We also need to be able to view the content and attachments of the fax and resend them if necessary. This i...
jtaylor2
Active Contributor
3 years ago5 unread comments
Reviewed by moderator
Administration & Configuration
2.2KViews
13likes
5Comments
Dark Theme for Desktop
Please add a dark theme for the desktop app. The white is so bright that it hurts my eyes.
Jonah-Jensen
Active Contributor
3 years ago4 unread comments
Delivered
Desktop App
1.2KViews
11likes
4Comments
Daily Schedule for Do Not Disturb
The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working...
bristol1
Active Contributor
10 months ago2 unread comments
Accepted
Mobile Apps
433Views
10likes
2Comments
Check Shared Voicemail from the client and web app
We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extensio...
Rodan07
Active Contributor
2 years ago3 unread comments
Reviewed by moderator
Voice Features
957Views
10likes
3Comments
The ability to reboot phones from the PBX portal
We would like to request the ability to reboot phones from the PBX portal and to see their local IP address.
KLK_KSB
Active Contributor
3 years ago4 unread comments
Reviewed by moderator
Administration & Configuration
1.6KViews
10likes
4Comments
Analytics - Pause Reasons by Agent
Currently the agent can select a reason they are pausing yet as a supervisor I cant see any breakdown of those options, so why have them? The only good this does if the supervisor is watching the que...
mkeaton
Frequent Contributor
3 years ago21 unread comments
Accepted
Administration & Configuration
2KViews
9likes
21Comments
Search feature for text and chat messages
Many other apps with text/chat features allow you to search in old messages for keywords but there is no search feature on GoTo. It makes it really hard for us to find old messages from current clien...
kchapp
Active Contributor
3 years ago15 unread comments
Accepted
Desktop App
1.9KViews
9likes
15Comments
Default Phone Programming & Button Copy-Paste Functionality
It would be great if there was a feature to set default standard programming for different model phones so as soon as the phone is registered to the account then the button programming would get push...
M_Adams
Contributor
3 years ago7 unread comments
Reviewed by moderator
Administration & Configuration
1.3KViews
9likes
7Comments
DND Presence Indicator
It would be great to see when another phone is in DND. We use Yealink mainly and with the T57W it will show when someone is talking or when a user puts their call on hold but it doesn't show when tha...
M_Adams
Contributor
3 years ago7 unread comments
Investigating
Voice Features
1.9KViews
9likes
7Comments

Suggest, vote, and comment on ideas for improvements to existing features or new features.297 IdeasLatest Activity: 8 hours ago

Tags

Administration & Configuration123 Topics
Desktop App44 Topics
Voice Features34 Topics
Messaging Features33 Topics
Contact Center Features25 Topics
Mobile Apps19 Topics
Integrations & API18 Topics
Reporting15 Topics
Customer Engagement Features4 Topics
Voice Features. Reporting1 Topic