GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.329 Posts

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Ideas

Differentiate between internal and external calls on Yealink phones
Yealink supports having different ringtones to differentiate between internal and external incoming calls. However, they require that this feature also be supported by the VoIP service, which is not ...
BlakeEckert
Active Contributor
3 years ago18 unread comments
Reviewed by moderator
Administration & Configuration
2.8KViews
17likes
18Comments
Check Shared Voicemail from the client and web app
We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extensio...
Rodan07
Active Contributor
3 years ago7 unread comments
Investigating
Voice Features
1.1KViews
14likes
7Comments
Fax History Log
We are starting to use the GoTo fax service and found that is is lacking a fax history log. We also need to be able to view the content and attachments of the fax and resend them if necessary. This i...
jtaylor2
Active Contributor
4 years ago6 unread comments
Reviewed by moderator
Administration & Configuration
2.2KViews
14likes
6Comments
Dark Theme for Desktop
Please add a dark theme for the desktop app. The white is so bright that it hurts my eyes.
Jonah-Jensen
Active Contributor
3 years ago4 unread comments
Delivered
Desktop App
1.2KViews
11likes
4Comments
Profile password create/reset for SuperAdmins
We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks!
mstrehler
Active Contributor
2 years ago3 unread comments
Reviewed by moderator
Administration & Configuration
112Views
10likes
3Comments
Daily Schedule for Do Not Disturb
The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working...
bristol1
Active Contributor
2 years ago3 unread comments
Delivered
Mobile Apps
500Views
10likes
3Comments
Call recording access
The way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have...
Brad_H
Active Contributor
3 years ago7 unread comments
Accepted
Administration & Configuration
1.5KViews
10likes
7Comments
The ability to reboot phones from the PBX portal
We would like to request the ability to reboot phones from the PBX portal and to see their local IP address.
KLK_KSB
Active Contributor
4 years ago4 unread comments
Reviewed by moderator
Administration & Configuration
1.6KViews
10likes
4Comments
Analytics - Pause Reasons by Agent
Currently the agent can select a reason they are pausing yet as a supervisor I cant see any breakdown of those options, so why have them? The only good this does if the supervisor is watching the que...
mkeaton
Frequent Contributor
3 years ago23 unread comments
Accepted
Administration & Configuration
2.1KViews
9likes
23Comments
Search feature for text and chat messages
Many other apps with text/chat features allow you to search in old messages for keywords but there is no search feature on GoTo. It makes it really hard for us to find old messages from current clien...
kchapp
Active Contributor
4 years ago20 unread comments
Delivered
Desktop App
2.1KViews
9likes
20Comments

Featured Content

GoTo Community Ideas Guidelines
Thank you for taking the time to share your improvement ideas with us! Here are some simple guidelines that will help all of us get the most out of Community Ideas: Search the Community Ideas ...
GlennD
Place GoTo Community Basics

Suggest, vote, and comment on ideas for improvements to existing features or new features.329 IdeasLatest Activity: 5 days ago

Tags

Administration & Configuration160 Topics
Desktop App58 Topics
Messaging Features42 Topics
Contact Center Features40 Topics
Voice Features38 Topics
Mobile Apps28 Topics
Integrations & API25 Topics
Reporting25 Topics
Customer Engagement Features8 Topics
Voice Features. Reporting1 Topic