IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagDifferentiate between internal and external calls on Yealink phones Yealink supports having different ringtones to differentiate between internal and external incoming calls. However, they require that this feature also be supported by the VoIP service, which is not ...Check Shared Voicemail from the client and web app We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extensio...Fax History Log We are starting to use the GoTo fax service and found that is is lacking a fax history log. We also need to be able to view the content and attachments of the fax and resend them if necessary. This i...Dark Theme for Desktop Please add a dark theme for the desktop app. The white is so bright that it hurts my eyes. Daily Schedule for Do Not Disturb The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working...The ability to reboot phones from the PBX portal We would like to request the ability to reboot phones from the PBX portal and to see their local IP address. Profile password create/reset for SuperAdmins We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks! Call recording accessThe way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have...Analytics - Pause Reasons by Agent Currently the agent can select a reason they are pausing yet as a supervisor I cant see any breakdown of those options, so why have them? The only good this does if the supervisor is watching the que...Search feature for text and chat messages Many other apps with text/chat features allow you to search in old messages for keywords but there is no search feature on GoTo. It makes it really hard for us to find old messages from current clien...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.318 IdeasLatest Activity: 16 hours ago
TagsAdministration & Configuration152 TopicsDesktop App55 TopicsMessaging Features41 TopicsContact Center Features37 TopicsVoice Features36 TopicsMobile Apps26 TopicsIntegrations & API25 TopicsReporting22 TopicsCustomer Engagement Features8 TopicsVoice Features. Reporting1 Topic
