Reporting on missed calls for Ring Group
Hello, One of my support teams is set up as a Ring Group and all calls into our main line that select the option for Customer Support go to this team. I need reporting that shows how many calls are missed to this extension, regardless if any of the team is logged into GoTo at the time or not. I know I can pull reporting based on the phone number, but not all calls to that phone number go to this team. I need to see the data for their extension specifically. I currently pull all of their individual reports, combine them, and then determine which of the calls listed were missed, but this does not include any calls that might have been received if all users are not logged in. Thanks!
Auto-attendant report - identify which users select them
It would be helpful to generate reports on auto-attendant options to identify which users select them. For example, we want to track who calls our emergency line the most. Currently, the dial plan shows only statistics on the selected options, without identifying the callers. Although you can review individual calls to see which option was chosen, it is tedious to sift through all the call logs.
Call Volume Reports for Past 30 days sorted by hours of the day
We would like to be able to get a report that shows call volume (call over time) by the hour for the past 30days. You are able to see this for a single day however you are not able to see this for the past week to 30days. It would be great to be able to see this information to know what hours of the day we are receiving higher call volumes, but would like it to be looked at for a larger span of time than just a single day.
Daily User Report
In GoTo Connect reports there is not an option to create previous day or for the week reports for users nor is there an option to have that scheduled. There is only 30,60,90 days, and Custom. We need to have the ability for our managers to see weekly reports and at times, previous day reports on specific users. I spoke with Tech Support, and they said this is currently not an option or feature.
Voicemail Reports
I may have suggested this before, but I've had some customers recently ask me for a voicemail report (full, number of messages, etc.). They are looking for a report that lists all users and their voicemail box status. As far as I know, the only way to get that is by manually logging in to each user' mail box or desktop app. Something like the image below. Hopefully this can be added. If it's already available, I don't know where to find it. Thanks!
