Spam and Fraud call protection enhancements
We need some call spam and Fraud protections and blocklists. There should be a way to see known spam call lists. There are a lot of spoofed numbers that are robocalls and they need to block or have a way to block unconfirmed calls. one way to validate calls is to confirm that a call matches the incoming number that is calling it is does not match do not allow it thru.35Views0likes5CommentsCall history in app
I would like to see a list of all calls that come in and Ring to a ring group and if it was missed and went to voicemail of not. The current issue we see is that if a call comes in to the ring group the folks part of that ring group cannot tell what came in and what was or was not answered.12Views0likes0CommentsVoicemail reports
I saw a few other suggestions on this but I also want to suggest that there should be some type of voicemail report under the call reports. Managers should have visibility into voicemails to ensure that team members are handling voicemails. Also, there should be an option to retrieve deleted voicemails as well. Goto really needs to look into enhancing this and making this an option as I know I am not the only client who would have a need for this.376Views1like3CommentsExport complete User Directory including all prefixes
We would like the ability to print a user directory. Currently, a list of phone numbers can be exported, but the associated user name or dial plan is not listed. We can also export a list of extensions with user names, but there is no prefix. We have more than 1 prefix for our phone numbers so need the prefix to be included. Thank you.296Views0likes1Comment