Reporting on missed calls for Ring Group
Hello, One of my support teams is set up as a Ring Group and all calls into our main line that select the option for Customer Support go to this team. I need reporting that shows how many calls are missed to this extension, regardless if any of the team is logged into GoTo at the time or not. I know I can pull reporting based on the phone number, but not all calls to that phone number go to this team. I need to see the data for their extension specifically. I currently pull all of their individual reports, combine them, and then determine which of the calls listed were missed, but this does not include any calls that might have been received if all users are not logged in. Thanks!
Auto-attendant report - identify which users select them
It would be helpful to generate reports on auto-attendant options to identify which users select them. For example, we want to track who calls our emergency line the most. Currently, the dial plan shows only statistics on the selected options, without identifying the callers. Although you can review individual calls to see which option was chosen, it is tedious to sift through all the call logs.
Reporting for Alerts
It would be nice to have a report for alerts that you could run to see which pc's are on the alert. I have a report setup to show pc's with 5gb or less hd space. I have to thumb through all of the alerts to find which pc's are on it. It continually throws alerts until you acknowledge them and then you don't get alerts anymore.
Call Volume Reports for Past 30 days sorted by hours of the day
We would like to be able to get a report that shows call volume (call over time) by the hour for the past 30days. You are able to see this for a single day however you are not able to see this for the past week to 30days. It would be great to be able to see this information to know what hours of the day we are receiving higher call volumes, but would like it to be looked at for a larger span of time than just a single day.
Add the ability to the Goto Resolve UI to delete session recordings.
Just migrated to Goto Resolve from N-Able and after the migration found that session recordings are turned on by default. It would be nice to have the ability from the reports page to be able to delete any or all of the recordings instead of having to utilize an API to delete the recordings or wait 90 days for them to delete automatically in the cloud.
Have analytics show all recorded webinar/GoToStage events (even if event is over 2 yrs old)
We have some excellent events recorded over 2 years ago. They still produce registrations on our newly activated GoToStage, but it is a challenge to get any analytics on them as they are over the analytics recording period. Is there a way to change the analytics request to show 'registrations in the past 2 years' instead of 'events in the past 2 years'? The registration could be from yesterday, but it is not easily accessible and information is very limited if the event/ recording occurred over 2 years ago.
Alerts - New Software - More granular filters
We would like the ability to use a filter to include/exclude keywords when creating new software alerts. For example, we do not want to have alerts for Microsoft product installation/updates. So we would like to exclude alerts for any product that contains the word "Microsoft"
