Dashboard only access & customisation
It would be great to have a dedicated account or way of accessing the dashboard only without access to all other GoTo Resolve admin functions. E.g. showing the dashboard on monitoring screens. It would also be nice to be able to add/remove widgets to the dashboard to make it more relevant to your own needs.
Voicemail report under the call reports
I saw a few other suggestions on this but I also want to suggest that there should be some type of voicemail report under the call reports. Managers should have visibility into voicemails to ensure that team members are handling voicemails. Also, there should be an option to retrieve deleted voicemails as well. Goto really needs to look into enhancing this and making this an option as I know I am not the only client who would have a need for this.
GoTo Call Reports-User Activity
Please leave the Call Reports-user activity the way that it is. When we run reports, we need to see all data, regardless of whether or not a call was answered. Viewing the report from the analytics tab does not give all the data like the weblink for reports shows. This report is vital and needs to show all data, not just data that has movement.
Add Question Tags to Q&A Reports
In a webinar, we're able to tag questions as answered, follow-up, etc. However, these tags are not reported in the Q&A report which makes it kind of pointless to mark them as follow-up since we can't see which ones to follow up on later. I'd like to request a column be added to the report that shows the tags.
Feature Request: Separate Fields for First Name and Last Name in Meeting Login
I would like to suggest an enhancement for the GoToMeeting product. Currently, when joining a meeting, participants are prompted to enter their name in a single field. As a result, many users only enter their first name, which can create confusion in larger meetings. It would be highly beneficial if the login interface could include two separate fields for First Name and Last Name. This change would help ensure that attendees provide both pieces of information consistently, improving meeting organization and participant identification.
Call report of calls taken at each extension
I am trying to get a call report of calls taken at each extension. When I run the reports the numbers are WAY off. I assume they are counting calls to a ring group that are answered elsewhere. That doesn't do much good. Am I missing something to get a report of just the calls the extensions answer.Remove the You may cancel your registration at any time link.
We currently use this product in holding classes and each client has their own cancellation policy. This link at the bottom of a registration screen is causing great headaches where students are getting charged but they think they can cancel, when their internal policy is different. This line, if not hidden or removed, might cause us to have to deplatform for another tool. Can you fix?central template for feedback questions
Is it possible to create a central template for feedback questions? This template could be stored behind the training/appointment. If the questions are changed or expanded, GoTo should automatically update all appointments using the template. This eliminates the need to manually edit each individual appointment. The copy function is not available after publication. Thank you very much and greetings.
