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baylee-smith's avatar
baylee-smith
Active Contributor
2 years ago
Status:
Investigating

Voicemail report under the call reports

I saw a few other suggestions on this but I also want to suggest that there should be some type of voicemail report under the call reports. Managers should have visibility into voicemails to ensure that team members are handling voicemails. Also, there should be an option to retrieve deleted voicemails as well.

 

Goto really needs to look into enhancing this and making this an option as I know I am not the only client who would have a need for this. 

Reporting

6 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    2 days ago

    Hi mkeaton​ 

    Good to see you! This is on the roadmap for Q1 2026, we will update when it becomes available. 

  • mkeaton's avatar
    mkeaton
    Frequent Contributor
    2 days ago

    Any word on this actually being done? When someone deletes an important voicemail, there is no way to track who that was. Specifically in the shared voicemails. .

  • mstrehler's avatar
    mstrehler
    Active Contributor
    9 months ago

    I may have suggested this before, but I've had some customers recently ask me for a voicemail report (full, number of messages, etc.).  They are looking for a report that lists all users and their voicemail box status.  As far as I know, the only way to get that is by manually logging in to each user' mail box or desktop app.  Something like the image below.  Hopefully this can be added.  If it's already available, I don't know where to find it.  Thanks!

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago
    Status changed:
    New
    to
    Investigating

    Hi baylee-smith, welcome to the community!

     

    We have received similar feedback through other channels and this has been added to our list of enhancements. We will update the status of this Idea once it is available and you will be notified automatically. Thank you for the feedback. 

  • adbasinger's avatar
    adbasinger
    New Member
    2 years ago

    This has become a necessity for our company so we can track voicemails that are unheard.  Thank you.

  • Rodan07's avatar
    Rodan07
    Active Contributor
    2 years ago

    I am looking to have a voicemail report added which would show current voicemail consumption across all extensions. Being as there is a limit to 99 voicemails we would like to preemptively warn staff of them running out of voicemail space. This is especially crucial with shared voicemails that do not have emails automatically sent and the voicemails subsequently deleted.