Please leave the Call Reports-user activity the way that it is. When we run reports, we need to see all data, regardless of whether or not a call was answered. Viewing the report from the analytics tab does not give all the data like the weblink for reports shows. This report is vital and needs to show all data, not just data that has movement.
2 Comments
- Status changed:NewtoNeeds Info
Hi ASeals​
Welcome to the Community. Our product team is reviewing your feedback. To be sure I got it, you want the generated report to show all calls, even the unanswered ones. This was previously available. The new report under analytics shows only the answered calls when grouped by user.
If there is anything else you want to add or note about the call reports, please let me know.
