Resolve Community Ideas

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.130 Posts

Ideas

Dynamic groups and areas to use them
We would like to see Dynamic groups, that can be set up using a keyword, device category, Device manufacturer etc. These groups could then be selected for Remote Execution jobs or Policies. Thi...
MarkA48
Active Contributor
16 days ago
New
Administration
Device Groups
6Views
1like
0Comments
Alerts - New Software - More granular filters
We would like the ability to use a filter to include/exclude keywords when creating new software alerts. For example, we do not want to have alerts for Microsoft product installation/updates. So w...
MarkA48
Active Contributor
16 days ago
New
Miscellaneous
Reporting
9Views
1like
0Comments
Make Filters Persistent
I constantly have to keep changing filters on the Helpdesk to filter out closed and resolved tickets. By default you should only be looking at tickets that are currently open. I have no clue w...
Will_BEC1
Active Contributor
10 months ago1 unread comment
Accepted
Ticketing
365Views
9likes
1Comment
Patch Management
The ability to ignore or disable specific updates would be nice. We currently run Windows 10 machines as we are in the process of testing Windows 11 and it has become more tedious to send out OS upda...
JacobJustice
Active Contributor
2 years ago3 unread comments
New
Miscellaneous
683Views
11likes
3Comments
We want to be able to delete Remote Execution Jobs
Please implement an option for us to be able to delete one-time and re-occurring jobs that we won't be needing anymore.
CS_HelpDesk
GoTo Contributor
2 years ago1 unread comment
New
Administration
421Views
9likes
1Comment
Be able to block Client Input during Unattended Access
There really needs to be an option to block client input during Unattended Access. We have over 400 clients installed and there are numerous times in a day when we are responding to a ticket and cann...
bhartwell13
Active Contributor
12 months ago4 unread comments
Delivered
Remote Support
Unattended Support
663Views
7likes
4Comments
Attachments
I would like to open an attachment in the ticket intead of having to download it first. Also, I would like this feature in the desktop app as well. The desktop app will not download it or open. ...
BS_12
Active Contributor
4 months ago
New
15Views
1like
0Comments
Remote Execution and Windows Updates
When creating a remote execution job and running it, the devices that are offline fail. There should be a selection box to have the offline devices run the execution the next time they are online. ...
pbartholomew
Active Contributor
2 years ago
New
Device Groups
256Views
8likes
0Comments
Last Modified Date For Helpdesk Queue
When looking at open tickets, we need to be able to sort the tickets by last modified date. I currently have no way to quickly determine what tickets have been sitting idle in the queue. This wou...
Will_BEC
Active Contributor
12 months ago2 unread comments
Reviewed by moderator
Ticketing
548Views
6likes
2Comments
Dashboard in GoToResolve should be "clickable"
The Dashboard in GoToResolve is a nice start, but it is incomplete as it stands. It should be clickable to take the user to the source of the information that was presented in the Dashboard.
Boyd B.
Contributor
2 years ago2 unread comments
New
Device Console
643Views
8likes
2Comments

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.130 IdeasLatest Activity: 3 years ago

Tags

Remote Support31 Topics
Ticketing25 Topics
Unattended Support21 Topics
Reporting11 Topics
Administration11 Topics
Device Groups9 Topics
Device Console7 Topics
Miscellaneous6 Topics
Customization5 Topics
Inventory4 Topics