Helpdesk - Ticket Last Updated and Last Updated By fields
In GoToAssist we could see who last updated a ticket and when. We could sort by "Last Updated" and also see a field "Last Updated By" to see when a ticket had had some activity by a customer or technician. This enabled us to easily see on the ticketing screen when a customer had responded with more information or was OK for us to close the ticket. Can we please have this feature as a matter of top priority as we are not able to respond in a timely manner to our customer queries. Thank you.Ti
GTR Helpdesk needs help to work more like Go To Assist Helpdesk
In the helpdesk please make it so that when a ticket is closed it automatically goes to a closed section like in the GoToAssit helpdesk Please make it so replies to tickets in the helpdesk can be seen in the order of the latest reply first. I have to scroll to the bottom to see the latest reply or comment. Please make so we can submit a ticket comment and close a ticket using just one button. Please make it so we can group the helpdesk assigned to views by a technician like the GoTo Assist helpdesk. We would like to be able arrange the tickets to be grouped by who they are assigned to instead of order of the ticket numbers all in one list.Tickets Created in Teams mandatory fields
We need to have the custom fields that we have added to be mandatory to open a ticket within Microsoft Teams. For example, we have multiple locations across the company. We added in custom fields a location category. However, if you open a ticket within teams that field does not populate when opening a ticket. We need that to be mandatory to select
Support UK Date Formats
Hi When will UK date formatting be uniform within GoToResolve? When raising a ticket I see due date as dd/mm/yyyy (with no time) but when this call is displayed in the list of open calls is it displayed as mm/dd/yyyy hh:mm AM/PM. I raised this as a fault but was told UK formats are not supported. Please add this basic function ASAP
