Hello,
I was wondering if there’s a way to amend the auto‑response when a user raises a change request.
For example, when a change is requested, could the auto‑reply send back a form (e.g. a MS Form) with mandatory fields to ensure we receive all the information needed?
Alternatively, is there a feature to create different ticket templates that can be linked to specific categories?
Apologies if this already exists, I wasn’t able to find anything in the admin portal.
Many thanks!
