Able to customized email template

It would be nice to be able to have agent based signatures.
Just having the ability to modify what the footer of the comment/email chain would look like would help draw attention to different tiers of support (Tier 1 / 2 / 3). Currently its hard for customers to dictate who they are actually talking to and what role they pose.

I don't believe this is a feature currently.

Please remember to Vote for Community Ideas you want to see implemented, it helps the team when they are prioritizing development work. 

I have the same concern.... I am looking to upload a New Ticket template which will include a standard message with Signature for response.  Currently, the only option I have is to communicate with the client via the Comment section.  Everything needs to be manually typed again and again.