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It would be useful if on the Helpdesk listing of tickets in the tab view it would display who the ticket is assigned to. That would allow the techs to easily see their tickets.
2 Comments
Thank you, Glenn. Having the name on the tabs would allow us the visually see who is working on what without needing to keep switching the filters.
Hi rbenasaraf, there is an Assigned To column available already: https://support.logmein.com/resolve/help/how-do-i-monitor-tickets-in-the-console?highlight=helpdesk
