Can this feature be added please. Our end users would like to have the cc option when creating tickets as they sometimes want to add other members of their team in there for visibility. At the moment only an agent can add a cc to a ticket but having the end user being able to add a cc would be a good feature.
3 Comments
Comments have been turned off for this idea
Hi Oluwadizzle, the status will be updated when we have news.
Hello GlennD​ , do we have any update on this. Would this feature be added ? Thanks
- Status changed:NewtoReviewed by moderator
