Improve file/directory transfer capability and UI
We extensively use File / Directory Transfer and the files and Directories are different for the different calls. 1) The "Process" is overcomplicated, NOT intuitive, NOT user-friendly and NOT productive. It is a life-important feature. Somehow, in "GoToResolve" it changed from "inconvenient" to a "DISASTER". - It is a productivity "Show Stopper". 2) The GoToResolve Directory Transfer "Process" is overcomplicated, NOT user-friendly and NOT productive. To send a Directory you have to leave the remote Support Session enter password send a Directory(s) and then re-enter password to return to the Support Session plus waiting to continue session or extra clicks to bypass waiting. - A clear productivity "Show Stopper"; 3) Unfortunately the last used directories from the previous session with the Customer are not remembered. Drilling down each time to the required location from "My Documents" both on the Customer and agent side takes lots of time. - COUNTERPRODUCTIVE! 4) Have you resolved an issue with the "Destination not writable" - when the file transfer will crash in the middle of transferring a few dozens of files? 5) For the inspiration could you kindly look at the Norton Commander, Volkov Commander, PC Anywhere, AnyDesk UI's... It is a known issue since the GoToAssist times. Asked the same question 5+ years ago on the GoToAssist Community. The answer was that it is "not a priority". Hope that the USABILITY and PRODUCTIVITY are now a PRIORITY. P.S. Entering content here ends with an error "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied." Had to copy everything to notepad and then back into the form, "Preview", "Post" .
Lock host upon disconnect
I find it odd that RESOLVE does not have an issue to lock the host upon disconnect like other LogMeIn products have (Central has this). This is a BIG security issue because if I am using RESOLVE to work on an unattended host and my connection drops, that leaves the host computer wide open (especially if I am working on it with an Admin user). This is PARAMOUNT. My work around is I created a remote execution Powershell command to lock the computer. Then I have to run it once I disconnect. CUMBERSOME! RESOLVE has so many features that I find this a big overlook.
Android controls to bypass swipe
Keyboard controls to work with Android tablets when swipe is difficult on remote sessions due to latency issues. Bare minimum is not having to swipe up on a computer to open a tablet. Escpecially on cellular if in a weak signal session, it is almost impossible to even get to the home screen.
Add Stored Credentials button like GoToAssist Remote Support has
GoToResolve unattended needs a button on top to renter the stored password if the client's screen goes back to the login screen. Currently you have to retype the password & some clients have 25+ character password. GTA has that ability.
Ability to see who is connected to remote devices while the session is still active
Currently you have to wait until a session has ended before the session shows up in reports. It would be very helpful to be able to see who is connected to a remote device while the session is still in progress. We are a large support center and there are times we need to know who is currently connected to a customer and the ability to see the connections real time would be a great improvement
Security features for unattended access and SIEM exporting
We would like a supported method for forwarding Goto Resolve events to our Sentinel instance, so that our security operations center can see events such as unattended access and background access. We would like a configuration option within Goto Resolve so that there's a "four eyes" type mechanism for sensitive actions, such as unattended access or background access. When configured, an agent would need a manager or peer to approve in order to perform those specific sensitive actions. We would like to be able to enforce password complexity for signature key passwords, and to enforce that signature keys passwords are required for each sensitive action.Invite Another Agent to Unattended Session
I would like to request a feature for GoToResolve that we had in GoToAssist. We need the ability to invite other agents into a support remote control session on a regular basis with our company unattended devices. There currently is no way for us to get the session ID to share with the other agents so they can enter it in the Support tab under Collaborate with Others. The only way to have a session with a discoverable session ID is to have the end user start a manual session. This is a deal breaker for us. As the help desk manager and tier 3 support agent, I need the junior techs to invite me to sessions. Is there any development being done to bring this capability to this new product.
