Resolve Community Ideas

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.131 Posts

Ideas

Remove inventory that is no longer managed
Be able to automatically remove the items that are in inventory that are no longer managed. I have over 325 devices in inventory buy only manage 289 devices. When you delete from managed devices it...
douga1978
Active Contributor
3 days ago3 unread comments
New
Inventory
16Views
0likes
3Comments
Android controls to bypass swipe
Keyboard controls to work with Android tablets when swipe is difficult on remote sessions due to latency issues. Bare minimum is not having to swipe up on a computer to open a tablet. Escpecially o...
dmgore
New Member
4 days ago
New
Miscellaneous
Remote Support
Unattended Support
3Views
0likes
0Comments
Viewing Support Sessions from Other Agents
It would be beneficial for agents with the Member role to have visibility into support sessions linked to a ticket they are working on, even if the sessions were attached by another agent. This acces...
ewhitlow
New Contributor
18 days ago
New
Remote Support
Ticketing
5Views
0likes
0Comments
Helpdesk Filters for Session History
When linking a previous remote support session to a helpdesk ticket, it would be beneficial to have a preview feature available before attachment. Additionally, a filter to exclude Unattended session...
ewhitlow
New Contributor
18 days ago
New
Remote Support
Ticketing
3Views
0likes
0Comments
Site Filtered Login
Would like a function so an admin at a separate site of the company can sign in and work with items only in their location. Ex. Joe at Plant 1 can see and change Plant 2 and 3 devices. How can Joe...
dmgore
New Member
19 days ago4 unread comments
Reviewed by moderator
Administration
Device Groups
resolve mdm
User Groups
9Views
0likes
4Comments
Dynamic groups and areas to use them
We would like to see Dynamic groups, that can be set up using a keyword, device category, Device manufacturer etc. These groups could then be selected for Remote Execution jobs or Policies. Thi...
MarkA48
Active Contributor
20 days ago
New
Administration
Device Groups
6Views
1like
0Comments
Alerts - New Software - More granular filters
We would like the ability to use a filter to include/exclude keywords when creating new software alerts. For example, we do not want to have alerts for Microsoft product installation/updates. So w...
MarkA48
Active Contributor
20 days ago
New
Miscellaneous
Reporting
9Views
1like
0Comments
Bring back a knowledge base
Create a knowledge base like Go TO Assist where techs can post and publish articles internally
shensyel
New Member
20 days ago3 unread comments
Delivered
183Views
0likes
3Comments
Helpdesk - Ticket Watchlist for Customers and Technicians
Hello In GoToAssist it is possible to add other customers and users / technicians to one helpdesk job. When a customer CC's in other customers to a helpdesk request via e-mail the other customers...
BHopgood
Active Contributor
23 days ago2 unread comments
Accepted
Ticketing
813Views
2likes
2Comments
Desktop Console Session Names
When using the console and have multiple sessions running, the sessions do not show the device name unless the left menu is expanded. Could the device name appear when the mouse hovers over the sess...
TimH1
Active Contributor
23 days ago6 unread comments
Delivered
Remote Support
1.2KViews
4likes
6Comments

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.131 IdeasLatest Activity: 2 days ago

Tags

Remote Support32 Topics
Ticketing25 Topics
Unattended Support22 Topics
Reporting11 Topics
Administration11 Topics
Device Groups9 Topics
Miscellaneous7 Topics
Device Console7 Topics
Customization5 Topics
Inventory5 Topics
User Groups2 Topics
Helpline2 Topics
API1 Topic
Resolve RMM1 Topic
resolve mdm1 Topic