IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagAdd Device record Merge option(s) to Manage Devices panel I've noticed that my instance of GoToResolve does not pick up any of the duplicate device records in Inventory, even after manually syncing managed devices. Unfortunately, this has led to a VERY clut...Manually Connect Device and Inventory Records When you have a system that you want to reset or otherwise reinstall the operating system on, once GoTo Resolve is re-installed this shows up as a new "device". The old device record and associated i...Improve URL filtering I reached out to support already, and they directed me here. A few weeks ago, we noticed that URLs are being filtered out of tickets when they’re emailed to end users and support staff. While I unde...Client / End User Ticket CC option Can this feature be added please. Our end users would like to have the cc option when creating tickets as they sometimes want to add other members of their team in there for visibility. At the moment...Patch Management - add the ability to ignore or disable specific Windows updates The ability to ignore or disable specific updates would be nice. We currently run Windows 10 machines as we are in the process of testing Windows 11 and it has become more tedious to send out OS upda...Display Assigned To on Helpdesk listing It would be useful if on the Helpdesk listing of tickets in the tab view it would display who the ticket is assigned to. That would allow the techs to easily see their tickets. Show status as online when installing Windows updates We are currently migrating from Central to Resolve, using unattended in both cases. One difference that we've noticed is that if a computer is rebooted to finish updates and it goes to the black scr...LogMeIn Resolve printer options Settings to control when and if the LogMeIn Resolve printer is installed on unattended computers. At the very least the printer should never be default on the unattended computers. Able to customized email template Hi, It would be nice to be able to customized the welcome email of a new ticket. Be able to edit with our company logo and our own welcome text. List total number of devices to be deleted When deleting/removing devices, it would be helpful to have a prompt to enter the word DELETE and list the total number of devices that will be deleted upon completing the prompt.
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Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.146 IdeasLatest Activity: 2 hours ago
TagsTicketing39 TopicsRemote Support37 TopicsUnattended Support30 TopicsDevice Console19 TopicsReporting12 TopicsDevice Groups11 TopicsAdministration11 TopicsCustomization9 TopicsInventory8 TopicsMiscellaneous7 TopicsHelpline3 TopicsUser Groups2 TopicsResolve RMM2 TopicsAPI1 Topicresolve mdm1 Topic
