Resolve Community Ideas

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.133 Posts

Ideas

Add the "Duplicate" filter
When I verify a new device, I will sometimes get the notification about a duplicate device. I want this filter available to me when viewing my list of devices.
vsolis
Active Contributor
15 days ago1 unread comment
New
Device Console
26Views
1like
1Comment
Show Agent name connected
When a machine is in session, show the connected agent and the time connected.
bhiggins27
Active Contributor
19 days ago5 unread comments
Reviewed by moderator
Remote Support
Unattended Support
42Views
1like
5Comments
Remove countdown on connect and disconnect
Not sure what the purpose of this is. When the count down ends it just resets - its an extra step with no purpose when connecting and disconnecting? Please explain if i am missing it otherwise i woul...
greenbeansys
Active Contributor
19 days ago5 unread comments
New
Remote Support
Unattended Support
21Views
3likes
5Comments
Cipboard sync - default on
Hello - i would like an option to turn the clipboard sync on as a default settings preferably for all devices but at very least for individual devices.
greenbeansys
Active Contributor
20 days ago2 unread comments
New
Miscellaneous
Remote Support
Unattended Support
13Views
4likes
2Comments
Include Hardware in Inventory
We would like a hardware inventory more similar to LogMeIn Central. We need information about disk, brand, space, serial number.
Ricavasin
Active Contributor
21 days ago1 unread comment
Reviewed by moderator
Inventory
12Views
0likes
1Comment
The ability to review and manage installation links
We would like the same options as the central one for generating the installer and deactivating and validating the link. As a technician, we would like to have the option to see the list of generated...
Ricavasin
Active Contributor
21 days ago3 unread comments
Reviewed by moderator
Device Console
16Views
0likes
3Comments
Lock host upon disconnect
I find it odd that RESOLVE does not have an issue to lock the host upon disconnect like other LogMeIn products have (Central has this). This is a BIG security issue because if I am using RESOLVE to ...
TechSupportDE
Active Contributor
2 months ago2 unread comments
New
Administration
Remote Support
Unattended Support
30Views
3likes
2Comments
Android controls to bypass swipe
Keyboard controls to work with Android tablets when swipe is difficult on remote sessions due to latency issues. Bare minimum is not having to swipe up on a computer to open a tablet. Escpecially o...
dmgore
New Member
2 months ago
New
Miscellaneous
Remote Support
Unattended Support
8Views
0likes
0Comments
Viewing Support Sessions from Other Agents
It would be beneficial for agents with the Member role to have visibility into support sessions linked to a ticket they are working on, even if the sessions were attached by another agent. This acces...
ewhitlow
New Contributor
2 months ago
New
Remote Support
Ticketing
8Views
0likes
0Comments
Helpdesk Filters for Session History
When linking a previous remote support session to a helpdesk ticket, it would be beneficial to have a preview feature available before attachment. Additionally, a filter to exclude Unattended session...
ewhitlow
New Contributor
2 months ago
New
Remote Support
Ticketing
4Views
0likes
0Comments

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.133 IdeasLatest Activity: 19 days ago

Tags

Remote Support35 Topics
Unattended Support26 Topics
Ticketing25 Topics
Administration12 Topics
Reporting11 Topics
Device Groups9 Topics
Device Console9 Topics
Miscellaneous8 Topics
Inventory6 Topics
Customization5 Topics
Helpline2 Topics
User Groups2 Topics
Resolve RMM1 Topic
API1 Topic
resolve mdm1 Topic