GoTo Resolve Community Ideas

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.120 Posts

Ideas

View completed support sessions in iCal format
Since I track the amount of time that I spend on each call for billing purposes, it would be awesome if I could view my sessions in iCal format. That way I could view them in my Google calendar and i...
veevandyke
New Member
6 days ago
New
24Views
0likes
0Comments
Adjust Managed Device, GTR Agent Removal Process
We noticed that a user can uninstall an agent, which removes the managed device wih no notice to admins. I would like a feature wherean alert or notification sent to admins when an agent is unistall...
igordmitruk
Active Contributor
29 days ago
New
71Views
1like
0Comments
Add Option to Remove 5-Minute Countdown After Resolve Session
My team is not sure why there is a 5-minute countdown timer after disconnecting a remote session, but it has caused issues, especially when sessions are connected from Android. For whatever reason, ...
ReliefPC
Active Contributor
2 months ago
New
46Views
1like
0Comments
Kill Stuck Sessions
There are times when an Unattended session gets "stuck" with GoTo Resolve. There is no way to kill those sessions, meaning you can't otherwise connect again to the machine. This can sometimes happe...
ReliefPC
Active Contributor
2 months ago1 unread comment
Reviewed by moderator
Remote Support
Unattended Support
109Views
0likes
1Comment
Connect to User Session vs Console Session
TL;DR Unattended access doesn't work if the user you want to monitor/interact with is connected to the unattended PC via RDP. LogMeIn Central has an option after connecting to a remote computer ...
ReliefPC
Active Contributor
2 months ago
New
41Views
0likes
0Comments
Bring back a knowledge base
Create a knowledge base like Go TO Assist where techs can post and publish articles internally
shensyel
New Member
2 months ago2 unread comments
Accepted
173Views
0likes
2Comments
GTR Helpdesk needs help to work more like Go To Assist Helpdesk
In the helpdesk please make it so that when a ticket is closed it automatically goes to a closed section like in the GoToAssit helpdesk Please make it so replies to tickets in the helpdesk can be...
shensyel
New Member
2 months ago
New
72Views
0likes
0Comments
Turn on Bitlocker
It would be great to have a way to turn on bitlocker on pc's remotely. if it would be a remote execution or something similar. Then have an alert that tells you if it is turned off on someone's comp...
douga1978
Active Contributor
3 months ago
New
106Views
0likes
0Comments
Allow end-user to control remote access
As an MSP I used to rely on the lite licenses to provide the ability to monitor client PCs. Now that we no longer have this option, I have a come across the situation where new clients are unwi...
phyndman
New Member
3 months ago5 unread comments
Reviewed by moderator
Remote Support
394Views
0likes
5Comments
Allow "members" to view a hosts' BitLocker recovery key
GoTo Resolved released a new feature where Admins and Super Admins can view a host's BitLocker recovery key. Members don't have the option, but I think that role should have this ability.
vsolis
Active Contributor
4 months ago1 unread comment
Reviewed by moderator
Administration
198Views
1like
1Comment

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.120 IdeasLatest Activity: 6 days ago

Tags

Remote Support28 Topics
Ticketing22 Topics
Unattended Support19 Topics
Reporting10 Topics
Administration10 Topics
Device Console7 Topics
Device Groups6 Topics
Customization5 Topics
Miscellaneous5 Topics
Helpline2 Topics