Resolve Community Ideas

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.144 Posts

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Ideas

Show status as online when installing Windows updates
We are currently migrating from Central to Resolve, using unattended in both cases. One difference that we've noticed is that if a computer is rebooted to finish updates and it goes to the black scr...
harmankardon
Active Contributor
2 months ago1 unread comment
Reviewed by moderator
Administration
60Views
1like
1Comment
Display Assigned To on Helpdesk listing
It would be useful if on the Helpdesk listing of tickets in the tab view it would display who the ticket is assigned to. That would allow the techs to easily see their tickets.
rbenasaraf
Active Contributor
2 months ago2 unread comments
New
Ticketing
38Views
0likes
2Comments
LogMeIn Resolve printer options
Settings to control when and if the LogMeIn Resolve printer is installed on unattended computers. At the very least the printer should never be default on the unattended computers.
CMcCl
Active Contributor
3 months ago3 unread comments
Accepted
Remote Support
Unattended Support
58Views
3likes
3Comments
Auto move tickets from Resolved to Close
It would be beneficial to have an option to set 'x' amount of days a ticket automatically moves from Resolved to closed.
Oluwadizzle
Active Contributor
3 months ago
New
Ticketing
18Views
3likes
0Comments
Client / End User Ticket CC option
Can this feature be added please. Our end users would like to have the cc option when creating tickets as they sometimes want to add other members of their team in there for visibility. At the moment...
Oluwadizzle
Active Contributor
3 months ago3 unread comments
Reviewed by moderator
Ticketing
40Views
1like
3Comments
Able to customized email template
Hi, It would be nice to be able to customized the welcome email of a new ticket. Be able to edit with our company logo and our own welcome text.
jmedina6970
Active Contributor
4 months ago3 unread comments
New
Customization
Ticketing
40Views
3likes
3Comments
Devices (Device health) show if a reboot is needed.
Would be good if you could show when a device is pending a reboot. Even better would be the ability to see this status and trigger a Remote Execution to kick off a Forced Reboot via PowerShell. ...
JulianMcEvoy
Active Contributor
5 months ago
New
Device Console
Inventory
Unattended Support
20Views
0likes
0Comments
Executive Summary Reports
Please include a report that shows every device inside a tenant or a group and provide score or status of each device under antivirus, updates, alerts received. Currently all devices in the group are...
Presidente2k
Active Contributor
5 months ago
New
Reporting
10Views
0likes
0Comments
Slider Bar for Left side
Is there a way to get a slider bar for the left side where the dashboard and other tabs are? While using a laptop without a mouse there is no way to scroll up and down if you are connected to multipl...
douga1978
Active Contributor
5 months ago
New
Customization
Remote Support
20Views
1like
0Comments
Reset Antivirus Alerts
We have devices with antivirus alerts which Resolve flags as critical. At times the file that caused the alert is deleted, and Symantec Endpoint Protection can no longer act on it, and the alert in R...
rbenasaraf
Active Contributor
6 months ago
New
Administration
Device Console
28Views
1like
0Comments

Featured Content

GoTo Community Ideas Guidelines
Thank you for taking the time to share your improvement ideas with us! Here are some simple guidelines that will help all of us get the most out of Community Ideas: Search the Community Ideas ...
GlennD
Place GoTo Community Basics

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.144 IdeasLatest Activity: 20 days ago

Tags

Ticketing38 Topics
Remote Support37 Topics
Unattended Support30 Topics
Device Console19 Topics
Reporting12 Topics
Device Groups11 Topics
Administration11 Topics
Customization9 Topics
Miscellaneous7 Topics
Inventory7 Topics
Helpline3 Topics
User Groups2 Topics
Resolve RMM2 Topics
API1 Topic
resolve mdm1 Topic