GoTo Resolve Community Ideas

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.124 Posts

Ideas

Inventory date search sort
When you sort the dates up or down in inventory it goes by digit or It should be year month then 2 digit date. This makes it very hard to find things.
douga1978
Active Contributor
9 days ago
New
8Views
0likes
0Comments
Remove inventory that is no longer managed
Be able to automatically remove the items that are in inventory that are no longer managed. I have over 325 devices in inventory buy only manage 289 devices. When you delete from managed devices it...
douga1978
Active Contributor
9 days ago
New
6Views
0likes
0Comments
Paste as Keystrokes
It would be incredibly helpful to be able to copy/paste complex passwords at the user login screen(s). Currently we're unable to copy a password (from our password management program) and paste it in...
Trevor-V
Active Contributor
16 days ago
New
15Views
0likes
0Comments
Attachments
I would like to open an attachment in the ticket intead of having to download it first. Also, I would like this feature in the desktop app as well. The desktop app will not download it or open. ...
BS_12
Active Contributor
19 days ago
New
10Views
1like
0Comments
View completed support sessions in iCal format
Since I track the amount of time that I spend on each call for billing purposes, it would be awesome if I could view my sessions in iCal format. That way I could view them in my Google calendar and i...
veevandyke
New Member
3 months ago
New
29Views
0likes
0Comments
Adjust Managed Device, GTR Agent Removal Process
We noticed that a user can uninstall an agent, which removes the managed device wih no notice to admins. I would like a feature wherean alert or notification sent to admins when an agent is unistall...
igordmitruk
Active Contributor
3 months ago
New
74Views
1like
0Comments
Add Option to Remove 5-Minute Countdown After Resolve Session
My team is not sure why there is a 5-minute countdown timer after disconnecting a remote session, but it has caused issues, especially when sessions are connected from Android. For whatever reason, ...
ReliefPC
Active Contributor
4 months ago
New
50Views
1like
0Comments
Kill Stuck Sessions
There are times when an Unattended session gets "stuck" with GoTo Resolve. There is no way to kill those sessions, meaning you can't otherwise connect again to the machine. This can sometimes happe...
ReliefPC
Active Contributor
4 months ago1 unread comment
Reviewed by moderator
Remote Support
Unattended Support
153Views
0likes
1Comment
Connect to User Session vs Console Session
TL;DR Unattended access doesn't work if the user you want to monitor/interact with is connected to the unattended PC via RDP. LogMeIn Central has an option after connecting to a remote computer ...
ReliefPC
Active Contributor
4 months ago
New
45Views
0likes
0Comments
Bring back a knowledge base
Create a knowledge base like Go TO Assist where techs can post and publish articles internally
shensyel
New Member
4 months ago2 unread comments
Accepted
178Views
0likes
2Comments

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.

124 IdeasLatest Activity: 23 hours ago

Tags

Remote Support28 Topics
Ticketing22 Topics
Unattended Support19 Topics
Reporting10 Topics
Administration10 Topics
Device Console7 Topics
Device Groups6 Topics
Customization5 Topics
Miscellaneous5 Topics
Helpline2 Topics