Slider Bar for Left side
Is there a way to get a slider bar for the left side where the dashboard and other tabs are? While using a laptop without a mouse there is no way to scroll up and down if you are connected to multiple pc's. I struggle with this every time I try to work on multiple pc's. Thans
GoTo remote session ''End-User'' identification
Hi I'm a service desk analyst and I use GoTo every day many times running many sessions. Sometimes you have to wait for the user to connect to the launched session for a while, before they join or accept the invite. It would HELP MASSIVELY if there was an IDENTIFICATION of some sort (a pc name or email address ) of the pc/user that the session is connecting to. There is no identification for itHelpdesk Filters for Session History
When linking a previous remote support session to a helpdesk ticket, it would be beneficial to have a preview feature available before attachment. Additionally, a filter to exclude Unattended sessions from the list, ensuring only Attended sessions are displayed, would enhance usability. Implementing these features would significantly improve efficiency and user experience. This would also prevent users who only use Instant support and helpdesk from having to see other agents unattended sessions listed.
In the Device Console, display the name of the Technician currently in session with an Unattended computer
Please include the option for the name of the technician to appear when they are connected to a remote session. Currently, when we want to connect, we have to internally validate who the person is to approve access. With this option, we could easily identify who the person is and contact them directly.Viewing Support Sessions from Other Agents
It would be beneficial for agents with the Member role to have visibility into support sessions linked to a ticket they are working on, even if the sessions were attached by another agent. This access would remain private, as agents would only be able to view sessions that were specifically linked to the ticket.
Android controls to bypass swipe
Keyboard controls to work with Android tablets when swipe is difficult on remote sessions due to latency issues. Bare minimum is not having to swipe up on a computer to open a tablet. Escpecially on cellular if in a weak signal session, it is almost impossible to even get to the home screen.
