Some anti-virus software is flagging version 1.26.0.1704 of Resolve
Hello, the agent update from version 1.25.0.856 to version 1.26.0.1704, is reported by some antivirus and almost blocked, in my case with Kaspersky antivirus, this had never occurred with previous versions, result, agent update blocked.... Any ideas about this?
Slider Bar for Left side
Is there a way to get a slider bar for the left side where the dashboard and other tabs are? While using a laptop without a mouse there is no way to scroll up and down if you are connected to multiple pc's. I struggle with this every time I try to work on multiple pc's. ThansRDP session names not displayed
Good morning, I really appreciate the new feature to be able to choose the session to connect to in RDP, I tested it and everything works, the only strange thing is that when I try to connect I don't see the name of the sessions but this, I attach screenshot. Thanks, regards Cristiano
GoTo remote session ''End-User'' identification
Hi I'm a service desk analyst and I use GoTo every day many times running many sessions. Sometimes you have to wait for the user to connect to the launched session for a while, before they join or accept the invite. It would HELP MASSIVELY if there was an IDENTIFICATION of some sort (a pc name or email address ) of the pc/user that the session is connecting to. There is no identification for itHelpdesk Filters for Session History
When linking a previous remote support session to a helpdesk ticket, it would be beneficial to have a preview feature available before attachment. Additionally, a filter to exclude Unattended sessions from the list, ensuring only Attended sessions are displayed, would enhance usability. Implementing these features would significantly improve efficiency and user experience. This would also prevent users who only use Instant support and helpdesk from having to see other agents unattended sessions listed.
In the Device Console, display the name of the Technician currently in session with an Unattended computer
Please include the option for the name of the technician to appear when they are connected to a remote session. Currently, when we want to connect, we have to internally validate who the person is to approve access. With this option, we could easily identify who the person is and contact them directly.
