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CarolynV7's avatar
CarolynV7
New Member
31 days ago
Solved

How do I generate a Support key

How to get resolve support key 

Remote Support
  • GlennD's avatar
    GlennD
    31 days ago

    Hi CarolynV7, welcome to the community.

     

    Once you have signed into the Desktop Console or Web Console (in your browser), you need to click on Support in the side menu. On the next screen you can start an Instant Support session which will generate a unique Support Key and link that you can provide your Client to join the session.

     

     

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    31 days ago

    Hi CarolynV7, welcome to the community.

     

    Once you have signed into the Desktop Console or Web Console (in your browser), you need to click on Support in the side menu. On the next screen you can start an Instant Support session which will generate a unique Support Key and link that you can provide your Client to join the session.