Billing & Accounting Info w/ Notes Time Report Generation...
Hello: We currently are using an external trouble ticket system and exploring moving over. However, we have been using Goto Resolve to Remotely Manage, Monitor, and provide support across 6 different tenants of clients that we support. Currently, as mentioned we are using the external system to document not only the fixes as we go but also our billable info which we use monthly to bill back to our clients. I have yet to identify how to easily do this inside of Goto Resolve. And I am convinced that I am just overlooking something that is really easy that I have just missed in all the tutorials or setups I have checked out. I just simply want a way on a monthly basis to generate a report per tenant that shows the following information in a nicely organized way to be used to inform the clients of the work preformed as well as allow our billing of the time spent remotely supporting them: Number of hours / minutes spent in total remotely connected to devices Which machines were remotely accessed and for how long and why? Updates preformed that Month All info either per tenant or per devices. (We do not need internal agent data) I may be approaching this from the wrong direction and hope to eventually integrate more into the Goto Environment and available tools; but I need to resolve this for now. Thanks, T
Best practices for reinstall/repair of client?
Is there a preferred method for either reinstalling or repairing the resolve client? I see there is no way to do a repair of the installation via Windows Settings - Installed Apps, but I also just recently installed over an existing install on another machine and it duplicated it in the database, so I had to do cleanup for that with copying down inventory item data, removing that and the associated device, re-syncing, and then manually adding back the inventory data. Is there an easy way of doing this when the client decides to stop working? In this case, I believe the client may have been trying to update and it failed, as the service can no longer find the executable.
Some anti-virus software is flagging version 1.26.0.1704 of Resolve
Hello, the agent update from version 1.25.0.856 to version 1.26.0.1704, is reported by some antivirus and almost blocked, in my case with Kaspersky antivirus, this had never occurred with previous versions, result, agent update blocked.... Any ideas about this?RDP session names not displayed
Good morning, I really appreciate the new feature to be able to choose the session to connect to in RDP, I tested it and everything works, the only strange thing is that when I try to connect I don't see the name of the sessions but this, I attach screenshot. Thanks, regards CristianoUnattended access in stall on MacOS using intune
As the title states i cannot seem to get Unattended access deployed via Intune to our MacOS machines. I followed the below Documentation and seems to error out each time in Intune stating "This file type is not supported" which Intune says it is which i am using the PKG file. Anyone run into the same issue or have any ideas? https://support.logmein.com/resolve/help/logmein-resolve-unattended-pkg-deployment-in-intune-microsoft-endpoint-manager
