Forum Discussion
JodiAliceRecep
3 months agoActive Contributor
LogMeIn Resolve Desktop Console Logging Me Out Of Connected Remote Sessions
I recently updated to LogMeIn Resolve Desktop Console to version 1.15.0.43,, and when I'm connected to a remote session, it has started logging me out if it's idle for a little bit. I multitask a lot, so it's driving me crazy, because when I go back to the Desktop Console, it's making me log into it again. Can I turn this off somehow? It's new behavior.
JodiAliceRecep I'm confirming this is now resolved.
Thanks again for your report!
12 Replies
- KateG3 months agoGoTo Manager
I heard back from the project manager, 1.15.0.43 is the current version, sorry for the confusion!
- KateG3 months agoGoTo Manager
Cristiano_R Thanks that's good to know,
I've reached out to the product manager for clarification and will get back to you soon. It may not be until Monday, they are currently unavailable. Thanks for your patience.
- Cristiano_R3 months agoContributor
I'm not experiencing any logging off issues at the moment.
- KateG3 months agoGoTo Manager
Cristiano_R I can ask the product manager, can you please verify if you are having the issue with the console logging off so I can advise them if the issue isn't fixed?
- Cristiano_R3 months agoContributor
Good morning Kate,
I actually already did this yesterday, I just did it, it offers to edit, delete, or repair, the version is still 1.15.0.43, to which version should 1.15.xx be updated?
- KateG3 months agoGoTo Manager
Can you try in the console, click the profile icon at the top right corner, and select "Download for desktop" to get the latest version of the agent.
Can you let me know if you are you experiencing issues with Resolve logging off in remote sessions?
- Cristiano_R3 months agoContributor
Hi Kate,
Yes, it's not updating. This is my version right now. - KateG3 months agoGoTo Manager
Cristiano_R It should update automatically, are you having this issue?
- Cristiano_R3 months agoContributor
Hi,
How can we update the desktop console? It doesn't offer updates. Thanks. - KateG3 months agoGoTo Manager
JodiAliceRecep I'm confirming this is now resolved.
Thanks again for your report!